This job has expired, please see additional jobs below
Billing & Collections Coordinator - Business Accounts
Altice
Bethpage, NY, United States
Job Details - this job has expired, please see similar jobs below
Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Under limited supervision, responsible for billing, collections and reviewing disputes for Altice Business clients. This role will be responsible for billing and collections activities as well as reviewing and researching customer disputes.
• Responsible for posting ACH wires into billing system
• Reviewing and processing collections on Altice Business accounts that are past due; contacting customers directly to secure payment
• Researching customer dispute items; gathering information from customers regarding their accounts
• Confirming status of accounts
• Updating Excel documentation, billing system(s); verifying and reconciling accounts
◦ 1+ years experience with Billing, Credit, Collections or Customer Service - preferred
◦ Experience with billing systems such as Amdocs, Netcracker, etc desired.; Willingness to learn customer billing systems including ability to interpret and explain current and historical data.
◦ Proficient in Microsoft Office Suite; proficient in Excel
◦ Familiarity with CRM systems such as Salesforce.com
◦ Strong attention to detail and time management skills
◦ Ability to work in a fast-paced environment
◦ Ability to work overtime
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law