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Team Captain
Altice
Aubrey, TX, United States
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Altice Technical Services US is a business entity within the Altice family of companies. Altice Technical Services US is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer. We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients. Altice Technical Services is responsible for the technical service delivery from the execution at our head ends through to the customer premise. You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life.
The Team Captain is a blended role that serves as administrative escalation point, team lead, and technician. Under minimal supervision, the Team Captain will provide effective guidance and support for all team members, including OSP, and will be the contact point for the supervisor to ensure smooth team operations and effective collaboration. The Team Captain will assist the supervisor in ensuring the team achieves its operational and business goals, and will work on non-routine and complex assignments that are varied in nature. This position will perform advanced troubleshooting at time of installation and on scheduled service calls. Coaches and mentors other technical operations team members.
Responsibilities
• Supports supervisor daily revenue targets by tech
• Demonstrated evidence of completing all responsibilities BBT III or greater and will perform duties as necessary
• Maintain field productivity at 50% of target
• Proven ability to set up and effectively use all Field Service tools
• Ability to perform residential and commercial installation and service
• Installs, tests, and services complex services that could include home security, fire alarms, commercial data, GPON, commercial phones, static IP and PRI
• Collaborate with colleagues from other departments to improve efficiency, overall services delivery, and other key performance indicators
• Supports Supervisor with route assignments, research performance metrics identifying unfavorable trends suggesting action plans
• Ability to delegate OSP and temporary project related activities among the team as directed by supervisor, or during supervisor absence
• Support On-Call rotation with supervisors
• Motivate team members
• Identify training needs and provide coaching
• Provides training updates and reports to the supervisor, identifying possible knowledge gaps
• Recognize high performance, record accomplishments, and communicate to leadership ideas to reward employees
• Must be able to demonstrate positive learning skills
• Must be flexible in taking on multiple and varied assignments
• Handling complaints
• Monitor material availability
Requirements
• BDS Certification
• Proven work experience as a team leader
• Desire to grow professionally and promote to a supervisor level
• In-depth knowledge of performance metrics
• Proficient with computer software specifically the Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Excellent communication and leadership skills with the ability to speak in front of a group
• Demonstrated organizational and time management skills
• Proven track record of effective decision making skills
• We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace