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Customer Service Representative
Salem Media Group
Nashville, TN, United States
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Job Details
Description
The Customer Service Representative is responsible for answering inbound telephone calls and making outbound calls with the intention of selling Singing News Magazine subscriptions, as well as, processing renewals, new orders and payments correctly in the system.
Responsibilities:
• Ensure a high quality of Customer Service by creating a pleasant and friendly experience with each customer while meeting their needs.
• Answer inbound calls for various customer services needs and upselling both magazine subscriptions and store products.
• Help maintain current levels on Singing News subscribers by making outbound calls to recently expired subscribers.
• Process renewals, new orders and payments correctly in the system, using various methods of payments. Process address changes and cancelations in the system.
• Update and turn in various Marketing/Sales reports to management.
• Control and report Store Inventory to management.
• Oversee the store ad in the Singing News Magazine, from picking products to working with the design team in producing the ads.
• Participate in ongoing training and team collaboration efforts.
• Maintain the highest standards of professionalism when interacting with fellow team members, as well as, prospects and customers.
• Operate general office machinery (i.e., computer, copy machine, postage machine, etc.).
• Job Requirements:
• Some telesales or customer service experience
• Computer proficiency in Microsoft Word, Excel and Outlook
• High School diploma, GED or equivalent
Qualifications:
• Data entry skills
• Excellent customer service and communication skills
• Good time management; the ability to organize and manage multiple priorities
• Problem solving skills
• Detail oriented
Upload a resume and cover letter when applying online.
Salem Media Group is America’s leading radio, Internet and publishing company specializing in themes relating to faith, family, news and culture. Through Salem’s rapidly-growing network of over 150 Christian and conservative opinion websites – driving over 200 million monthly page views – Salem is a leader in the dynamic new media environment.
Salem Media Group is proud to be an Equal Opportunity Employer and Drug Free Workplace.