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Business Order Management Coordinator
Comcast
Centennial, CO, United States
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Comcast Business Order Management Coordinator - Centennial, CO
Military Experience Welcome!!
Benefits for New Hires start Day 1!
Job Summary:
Responsible for the facilitation of Business Class customer orders from order submission through installation. Works on straight forward tasks using established procedures.
Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team-make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our communities
Core Responsibilities:
• Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
• Review contract and validate services with customer to ensure accuracy.
• Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
• Navigates through multiple systems to build, track, and monitor orders.
• Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
• Meet scorecard productivity/quality metrics.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• High School Degree or Equivalent
• Generally requires 0-2 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer