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Billing Analyst
Global Eagle Entertainment
Irvine, CA, United States
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Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media. With 1,500 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.
Role Summary
The Billing Analyst will support the daily, monthly, quarterly and yearly billing and collections functions within the Corporate Billing and Collections team. The billing analyst is mainly responsible for sending out invoices to bring in revenue for the company. The role would include being the primary point of contact for customer inquiries and work with internal sales/support teams to ensure timely resolution of outstanding issues. Research and coordinate any billing adjustments and credits. Support the team in responding to customer inquiries by researching and responding to various billing requests. The ideal candidate must be goal-oriented and someone who will conduct billing in such a way as to deliver a world-class experience to Global Eagle’s customers through on-time delivery, accuracy, and excellent customer service while resolving delinquent A/R, improving cash flow, and minimizing bad debt exposure.
Key Responsibilities
• Prepares invoices for customers.
• Reviews all records associated with bills to ensure accuracy.
• Ensures that all billing calculations are correct before sending invoices to customers.
• Meets all billing deadlines.
• Keeps detailed records of all billing transactions, expenses, income and fund transfers.
• Reconciles billing records and reports income projections to administration.
• Recommends changes in billing processes.
• Assists and supports all billers.
• Trains new employees in the billing department.
• Participates in audits when necessary.
• Produces reports for management upon request or on a regular basis.
• Produces charts and graphs to show revenue variances for analysis by billing manager or executive staff.
• Explains bills to customers who have questions.
• Ensures confidentiality in billing procedures.
• Analyzes and reviews delinquent accounts.
• Contacts companies with delinquent accounts to arrange payment.
• Monitors monthly payment plans of companies with credit lines.
• Takes part in the process of converting to a new system and educating billing staff on how to use it properly.
• Provide support for all billing systems and accurately respond to questions regarding the appropriate use of the systems while ensuring compliance
• Other duties and responsibilities as assigned by management.
Qualifications/Experience
• Bachelor’s Degree Preferred
• Minimum 3 years of Accounts Receivable and Invoicing/Billing Experience
• Oracle or ERP experience
• Strong Microsoft office and technology applications experience.
• Well versed with standard payroll/accounting concepts, practices and procedures.
• Strong ethical values.
• Ability to work in a team environment in making business decisions, implementing process and enlist feedback.
• Ability to balance multiple priorities.
• Strong analytical, financial and systems skills are required.
• Global Accounting Experience
Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Please note
: Only shortlisted candidates will be contacted.