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Folders Customer Service Representative / Quoting Support
Taylor Communications
North Mankato, MN, United States
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Description
Position at FolderWorks
Folder Works is seeking a Customer Service Representative and Quoting Support to ensure that our customers receive the best service possible through positive interactions. The position is responsible for receiving inquiries by phone and email to ensure orders are processed correctly and in a timely manner. This position requires only 6 months of customer facing experience! Position would also learn customer quoting to provide support with possibility to move to full-time quoting as business demands. Responsible for the quick and efficient processing of quotes/pricing based on requests from Customer Service or Sales/Marketing. Applies pricing programs developed according to the product/sales strategy and revenue recognition requirements using pricing databases, product/service costing models and sales quote tools. Prepares price quotations on new orders, cost and work completion estimates for new projects and project continuations. Collects information for proper quotations from other functions as appropriate. Computes cost estimates of raw materials, purchased equipment, or subcontracted work and labor. Computes profit percentages and adds to cost estimates to obtain price and may calculate commission rates. Knowledge and understanding of the products, production equipment capabilities, manufacturing processes, production rates and materials is preferred, but necessary at higher levels. May assist with the establishment of standards and pricing databases. Position may report to a Supervisor or Manager of Estimating, Customer Service, Sales or Production depending on company structure. Typically requires a minimum of 0-3 years of related / relevant experience in position or specialization. Displays a solid mathematical aptitude and attention to detail. High School education or above. Applies some advanced skills to the position or specialization. May adapt procedures, processes and techniques to meet the more complex requirements of the particular product line, account or business segment.
Shift Available
• Mondays - Fridays, 8:00 am - 5:00 pm. No shift bidding or rotating schedules!
Responsibilities Include:
• Maintain regular contact with customers to process orders
• Answer questions on and guide customers through product choices and options
• Provide suggestions to customer on other products and/or services
• Assist with researching information for custom orders
• Provide information on pricing and status of order
Provide standard quote requests for customer.
Work in a shared e-mail box completing customer requests and questions.
• Address any quality or service concerns, handle complaints or technical questions and ensure order is completed and shipped on time
Minimum Qualifications:
• Communication skills (both professional verbal and written)
• Strong multi-tasking, attention to detail and analytical problem-solving skills.
• Computer experience with a preference in Microsoft Office and Outlook.
• Ability to work together in a close-knit, fast-paced, challenging environment
• Positive interpersonal skills for interaction with customers, team members and management
• Proven ability of independent judgment & ability to work under minimal supervision
• Quoting Skills & Requirements:
◦ Proven mathematic ability to provide accurate information on price quotes and quantities (frequent multiplication and division calculations to determine contribution margins based on product and quantities)
◦ Ability to speak clearly & communicate effectively and professionally with all levels of customer contacts with positive reflection of company and team
◦ Strong multi-tasking, attention to details, and analytical problem-solving skills
◦ Knowledge and understanding of the products, production equipment capabilities, manufacturing processes, production rates and materials is preferred yet willingness to learn printing industry processes & procedures essential.
◦ Demonstrated experience with Microsoft Office (using Outlook, Excel) or other computer based programs
◦ Requires a minimum of 3-5 years of related/relevant experience in related position
◦ Some College or AA diploma or equivalent experience
About Our Company
We value a work-life balance and the overall well-being of our employees. You'll see that reflected in our comprehensive benefits package we offer that help inspire our employees to stay and grow with us.
• Health, Dental, Vision insurance & Flexible Benefits starting on your first day of employment when hired at benefit eligible status,
• Eight paid holidays
• PTO (paid time off)
• Life insurance
• 401(k) plan with employer match
Navitor is one of America’s largest commercial wholesale printers, delivering innovative programs, services and technologies exclusively to our community of resellers. Headquartered in Minnesota and with manufacturing facilities nationwide, Navitor provides print resellers and distributors the industry’s widest portfolio of personalized print and custom business identity products. Navitor is part of the Taylor Corporation family of companies. For more information, visit our website at Navitor.com.