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Executive Director, Monitoring & Automation
Comcast
Philadelphia, PA, United States
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Job Summary:
The Executive Director of Monitoring & Automationwill be responsible for the day-to-day operation of the Enterprise Applications organization, and serve as its chief execution arm. Accordingly, this leader will ensure that all programs are onboarded, developed and implemented in compliance with the organization's standards while remaining within budget, and will provide regular progress, staffing and budget plan updates to the organization's senior management team.
As the person most directly responsible for the organization's overall effectiveness, this leader will be responsible for establishing and maintaining clear and standard processes (e.g., ticket entry, root cause, escalations, etc.), as well as for implementing a strong Intake process for all new enterprise applications, providing clear structure and support across all leaders in the organization.
The ideal candidate has a proven track record of strong execution management, and a demonstrated focus on process efficiency, continuous improvement and thoughtful analysis. The leader of this organization will build excellent working relationships with senior leaders across the company, and maintain a strong focus on customer experience.
Core Responsibilities:
• Develops and implements world-class program management frameworks and approaches, demonstrating an exceptional commitment to quality execution
• Able to collaboratively develop, optimize and implement processes and drive operating efficiencies
• Challenges existing methods and drives new paradigms
• Provides both strategic leadership for the organization, as well as hands-on tactical daily leadership
• Develops strong working partnerships built on responsiveness and mutual accountability, with leaders inside and outside of the organization
• Sets monthly/quarterly goals and objectives and ensures resources are efficiently aligned to organizational goals and objectives
Job Specification:
• Bachelor's Degree or Equivalent
• Engineering, Computer Science
• Generally requires 14+ years related experience
• Strong program management experience
• Experience with Intake and Problem Management
• Exceptional written and oral communication skills
• Ability to establish rapport, credibility, and influence in a highly cross-functional, matrixed organization
• Entrepreneurial attitude and ability to drive best practice innovation
• Highly collaborative with a strong work ethic
• Embraces challenges, displays strong creative flexibility
• Bachelor's degree or equivalent
• PMP certification or equivalent experience
• Familiarity with Site Reliability Engineering (SRE)
Comcast is an EOE/Veterans/Disabled/LGBT employer