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Partner Success Manager
Crunchyroll
San Francisco, CA, United States
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Ellation, Inc. is a transformative entertainment company and home of industry-leading platforms Crunchyroll and VRV. Crunchyroll is the world’s largest destination for anime and manga, boasting a global community of more than 25 million registered users and over 1 million subscribers. VRV is a fast-growing entrant in the SVOD space and is an audience-focused aggregation platform featuring premium SVOD channels including Crunchyroll, Funimation, Rooster Teeth, and Shudder.
Our offices in San Francisco, Tokyo, and Chișinău develop the product, design, engineering, marketing and content for Crunchyroll and VRV -- we are media and technology experts, and we lead with our digital-first DNA to create experiences for our passionate communities.
The Role
Ellation (Crunchyroll & VRV) is looking for a Partner Success Manager. Reporting into the Head of Direct Sales, you will be a highly detailed and enthusiastic Partner Success Manager with the responsibility of developing long-term relationships with key clients and media partners. As Ellation develops their direct sales business, you will be supporting the Advertising Team with growing the traditional video advertising business as well as the integrated & events business.
As the Partner SuccessManager you will be collaborating with external customers as well as internal teams to ensure the timely and successful delivery of our advertising campaigns, from pre to post campaigns with the objective being partner retention.
The candidate must have at least 3 years of experience in customer success or account management, ideally in a media company. Supporting the Head of Direct Sales, this will be the first hire with potential to develop a team.
Responsibilities will include:
• Working with creative services to develop and personalize existing sales collateral
• Sourcing and distributing creative to relevant teams in a timely and efficient manner
• Attending client functions and meetings
• Gather data and creative assets from external partners
• Providing updates to clients on delivery of campaigns and reporting back any performance issues
• Once campaigns have delivered, providing relevant reporting and analytics to partners with suggestions on how to improve performance for future campaigns
• Collaborate cross-functionally with all departments
• Support the renewal of buys from partners with analytical insights and suggestions of upsells
• Assist with cross-sell and Renewal functions.
• Attend various related Expos and Conventions in the Anime and Gaming industry.
Benefits:
• Competitive salary
• Medical, dental, vision, STD, LTD, and life insurance
• Health care and dependent care FSA
• 401(k) plan with employer match
• Employer paid commuter benefit
• On-site gym, showers, yoga, and meditation classes
• Catered lunch and dinner 4 days per week
• Fun, passionate and skilled co-workers
• Pet friendly environment - pet insurance and dog friendly office
*Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact [email protected] before giving away any personal information.
About Crunchyroll
Crunchyroll is the world’s largest destination for anime and manga, boasting a global community of more than 25 million registered users and over 1 million subscribers. Fans connect through the most complete anime library including "Naruto Shippuden," "Attack on Titan," and “Dragon Ball Super,” events such as Crunchyroll Movie Nights, Crunchyroll News, and can purchase related merchandise through its online store. Through its app on game consoles, set-top boxes, mobile devices and more, Crunchyroll delivers content from leading media producers directly to viewers translated professionally in multiple languages. The service is available for free or through a premium offering that allows users to watch ad-free with access to simulcasts—top series available immediately after Japanese broadcast.
Fans can also view Crunchyroll on VRV, an audience-focused aggregation platform featuring premium SVOD channels and a curated house channel, VRV Select.
About Ellation
Ellation, Inc. is a transformative entertainment company and home of industry-leading platforms Crunchyroll and VRV. With majority investment from Otter Media, a joint-venture between AT&T and The Chernin Group, Ellation operates at the intersection of technology and media to redefine the next wave of media interaction and consumption -- breaking down barriers to content experiences for passionate fans around the world. Ellation’s offices in San Francisco, Tokyo, and Chișinău develop the product, design, engineering, marketing and content that brings our communities of passionate fans together.
About VRV
VRV is a leading audience-focused aggregation platform featuring premium SVOD channels including Crunchyroll, Funimation, Rooster Teeth, and Shudder, alongside a curated house channel, VRV Select. Created to provide fans with a next-gen entertainment experience, VRV offers immersive content experiences in a digitally-driven environment via bundled subscription, a la carte subscription, or ad-supported options. As a platform, VRV helps partners extend their reach and distribute their premium content through a high-quality, branded experience on mobile, web, and popular living room devices.