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National Advertising - VP, Sales
Gannett
New York, NY, United States
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Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched local-to-national reach, Gannett touches the lives of more than 110 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include USA TODAY NETWORK with the iconic USA TODAY and more than 100 local media brands, digital marketing services companies ReachLocal and SweetIQ, and U.K. media company Newsquest.
Vice President, Client Services (National Sales)
About the Job:
The USA TODAY Network, part of the Gannett Co. Inc. (GCI), is a next-generation media company that empowers communities to connect, act, and thrive. Headquartered in McLean, VA we have unparalleled local-to-national reach, successfully connecting consumers, communities and businesses. The iconic USA TODAY brand is comprised of 107 strong local media organizations in 33 states and Guam with more than 160 local news brands online and in the U.K. We provide rich content through hundreds of outstanding affiliated digital, mobile and print products. Gannett brands include The USA TODAY NETWORK, ReachLocal, SweetIQ, Grateful Ventures and U.K. media company Newsquest. Our goal is to re-imagine our traditional media roots. This is achieved by creating innovative products and services that leverage our role as an information provider and reach our customers whenever and wherever.
Reporting to the President of National Advertising Sales & Brand Partnerships, the Vice President of Client Services will focus on maintaining and growing revenue through the day to day development, management and up selling to all National Sales accounts. In this role, you will manage a team of directors and account managers who are aligned regionally and interact with customers on a day to day basis. You will build a strong culture within the team of customer-centric communication and action, execution on key projects and initiatives and accountability.
We are looking for a confident individual with expertise in account management who understands the importance of delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. If you're interested in joining a growing team working to build a unique, world class advertising organization with a relentless focus on best-in-class ad solutions, innovation and customer experience, you've come to the right place.
The right candidate will be focused on delivering an exceptional customer service experience and able to lead a team towards this goal.
Responsibilities:
• Accountable for client satisfaction with service performance across East, West and Mid-west Regional accounts
• Daily focus on revenue management including assuring the delivery of all revenue, up selling activities and timely delivery of meaningful campaign results
• Development and execution of strategies and processes designed to best deliver for our customers, including day to day engagement with customers, interaction with internal teams to deliver on our customers’ needs, execution on revenue generating initiatives
• Five-star levels of customer service and a commitment to delivering a flawless customer experience with Gannett National Sales. This includes setting standards and KPis for the team, monitoring success and building a culture of coaching and support that keeps the standard high
• Building and leading a team of high performing, customer focused account managers who love their job and work equally for our customers and the company.
• The current team consists of four directors, managing 20 total account managers spread across the US. You should be comfortable managing a remote team with travel when needed
Qualifications:
• 12+ years Account Management experience, including 5+ minimum of people management
• Strong focus on customer service, including strong communication and problem solving abilities
• Focus on managing performance through KPI’s, delivering on revenue focused goals and launching new initiatives across the team
• Ability to work across internal organizations to accomplish goals and align on team needs
• Strong technical understanding of the advertising marketplace, including mobile, ad targeting, data and programmatic
• Previous Mobile, AdTech and/or startup experience
What we offer:
As a part of Gannett Co., Inc., the nation's largest media and marketing solutions company, we offer a dynamic, community-focused environment where individuals are rewarded for exceptional performance. We offer competitive salaries and benefits, including health care, dental and vision coverage, flexible spending account, 401(k), paid time off, and tuition reimbursement. Pre-employment drug testing and background screening are required.
About Us:
Gannett Co., Inc. (NYSE: GCI) is a next-generation media company committed to strengthening communities across our network. Through trusted, compelling content and unmatched local-to-national reach, Gannett touches the lives of nearly 100 million people monthly. With more than 110 markets internationally, it is known for Pulitzer Prize-winning newsrooms, powerhouse brands such as USA TODAY and specialized media properties.
Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.