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SEA Life® Grounds Team Lead
Merlin Entertainments
Carlsbad, CA, United States
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Description
Position Summary:
The Grounds Team Lead for the Grounds division of SEA LIFE will act as a point of Leadership between line staff and the Ops/Edu Assistant Supervisor. The Team Lead will directly oversee staff to ensure daily goals are achieved and SEA LIFE Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Assistant Supervisor in the day to day operations of the aquarium. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep.
Key Objectives:
Job Purpose -
• As a Model Citizen (employee) at LEGOLAND California Resort, your purpose is to provide memorable experiences to our guests. Guests travel from all around the world to make memories with their families and our job is to help those come to life. Each Model Citizen, regardless of which department they work in or which position they hold, is required to understand and focus on our main guest expectations, which are as follows:
◦ Focus on Children– Our key age demographic is children ages 2-12. Because of this, children are the primary reason anyone is visiting the park. It is our job to engage them and make them feel special.
◦ Take care of each guest as an individual– A lot of planning and cost goes into taking a family trip to a theme park. Each of our guests deserves to feel special and like they are the most important guest at the park. It’s our job to treat each guest as if they are the first guest we’ve seen all day and take ownership to solve any guest difficulties we encounter.
◦ Be knowledgeable– It is imperative for each Model Citizen to be knowledgeable and learn the answers to the frequently asked questions in their area of the park. Guests view each employee as a representative of LEGOLAND and a resource for any assistance they need throughout their day.
• As a Team Lead, it is your responsibility to embody and consistently reinforce our Guest Service Core; setting the standard while supporting your staff with the tools and knowledge to be effective in providing memorable experiences. You will act within the department to identify and create new opportunities for MCs to interact with our guests, performing your role while remaining an active participant in our purpose. You are responsible for making the park look good for opening, so that guests will be able to create memorable experiences in a clean, safe environment.
Job Role -
• The Team Lead for the Grounds division of SEA LIFE will act as a point of Leadership between line staff and the Assistant Supervisor. The Team Lead will directly staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Supervisors in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep.
Main Responsibilities:
As a Team Lead working in the Grounds division of SEA LIFE, you will be responsible for the upkeep of the Aquarium’s cleanliness before our operating hours. Team Leads are required to be self-starters who can lead the team to meet cleanliness goals of the park. The job duties and abilities are listed below:
• Assists with setting Department Standards as well as maintaining them through MC monitoring, auditing, training and recertification.
• Available in the park to audit, recognize and coach MCs as needed to ensure Purpose and Role are fulfilled consistently.
• Lead by example to ensure MCs and meet or exceed the Guest Service Core standards. Perform necessary follow up for MCs who are not demonstrating the Guest Service Core.
• Monitors attendance and adjusts, with approval, to meet Park needs. Responsible for assisting in daily scheduling and organizing breaks and meal periods
• Under the direction of Supervisory staff will assist with or be held accountable for: scheduling, coaching, writing and issuing performance reviews and corrective actions, observing and providing feedback on policy compliance.
• Supports the Assistant supervisor and acts as the first point of communication for all relevant department and company information.
• Assists with enforcement and training of safety protocols such as: hazardous communications, blood borne pathogens, lock-out/tag-out, ladder safety, ETC.
• Carries a variety of cleanliness tools while in Park during operation to assist in maintaining cleanliness.
• Organizes and stocks relative supplies and notifies the Department Supervisor to ensure stock is ordered in a timely manner. Assists with ordering as deemed necessary
• Communicates and takes action as needed regarding any operational, guest, maintenance, safety or staffing problems.
• Leads and maintains active communication with all branches of Park Presentation to ensure proper operation and directing of workload. Capable of appropriate follow-up to ensure all tasks are completed.
• Monitors the park and establishes and reports areas of focus to on-duty MCs or relevant departments if unable to correct in house.
Background and Experience:
• Prior experience in a Theme Park setting is preferred.
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
• Must possess consistent accelerated leadership abilities.
• Self-motivated with demonstrable initiative.
• Custodial experience preferred.
• Must be capable of training and creating documentation as needed to support the Department.
• Must have strong problem solving skills and remain dedicated to providing outstanding guest service.
• Ability to delegate and organize sporadic and long term work assignments while maintaining attention to detail required.
Education:
• Minimum high school diploma.
• General computer skills with an average understanding of MS Office.
Other:
Must speak English fluently and be able to follow directions written in the English language.
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation
Physical Requirements:
Sitting - Occasionally (1 - 33%)
Standing - Constantly (67 - 100%)
Walking - Constantly (67 - 100%)
Lifts & Carries - Up to 10 pounds, Frequency - None (0%)
Lifts & Carries - 11 - 24 pounds, Frequency - None (0%)
Lifts & Carries - 25 - 34 pounds, Frequency - Frequently (34 - 66%)
Lifts & Carries - 35 - 50 pounds, Frequency - None (0%)
Lifts & Carries - 51 - 74 pounds, Frequency - None (0%)
Lifts & Carries - 75 - 100 pounds, Frequency - None (0%)
Lifts & Carries - Over 100 pounds, Frequency - None (0%)
Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
Lifts Overhead - 11 - 24 pounds, Frequency - None (0%)
Lifts Overhead - 25 - 34 pounds, Frequency - None (0%)
Lifts Overhead - 35 - 50 pounds, Frequency - None (0%)
Lifts Overhead - 51 - 74 pounds, Frequency - None (0%)
Lifts Overhead - 75 - 100 pounds, Frequency - None (0%)
Lifts Overhead - Over 100 pounds, Frequency - None (0%)
Twisting - Occasionally (1 - 33%)
Bending - Frequently (34 - 66%)
Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%)
Pulling - None (0%)
Pulling - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
Pulling - 25 - 34 pounds, Frequency - None (0%)
Pulling - 35 - 50 pounds, Frequency - None (0%)
Pulling - 51 - 74 pounds, Frequency - None (0%)
Pulling - 75 - 100 pounds, Frequency - None (0%)
Pulling - Over 100 pounds, Frequency - None (0%)
Wrist Deviation (Side to Side) - Constantly (67 - 100%)
Hand/Wrist Repetitions (Up and Down) - Constantly (67 - 100%)
Reaching - Constantly (67 - 100%)
Grasping - Simple: < 50 pounds
Manual Dexterity/Strength - Gross motor, light - moderate strength
Manual Dexterity/Strength - Fine motor, light - moderate strength
Pushing - Up to 10 pounds, Frequency - None (0%)
Pushing - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
Pushing - 25 - 34 pounds, Frequency - None (0%)
Pushing - 35 - 50 pounds, Frequency - None (0%)
Pushing - 51 - 74 pounds, Frequency - None (0%)
Pushing - 75 - 100 pounds, Frequency - None (0%)
Pushing - Over 100 pounds, Frequency - None (0%)
Visual Requirements:
Close eye work (small figures)
Color discrimination
Minimal color discrimination - Not applicable
Normal color discrimination
Other: Depth perception, distance vision, ability to focus
Hearing Requirements:
Hearing Requirements - Special requirements, able to consistently fulfill communication needs
(alarms, phone ringing, conversation, clear acuity within 100 feet)
Working Conditions:
Temperature - Between 16 and 95 degrees
Crawl Space/Cramped Postion - Exposed < 1 hour per day
Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Constantly (67 - 100%)
Driving - Occasionally (1 - 33%)
Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%)
Other:
(Specify any other requirements or restrictions that should be considered)
The duties & physical requirements listed above are intended only as illustrations of the various types of
work that may be performed. The omission of specific statements of duties & physical requirements does not
exclude them from the position if the work is similar, related or a logical assignment to the position.