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Ad Product Quality Manager
Snapchat
Los Angeles, CA, United States
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Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by millions of people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for an Ad Product Quality Manager to join Team Snapchat! Working closely with the Business and Customer Operation teams, you’ll led a team of Product Quality Analysts to synthesize advertiser-reported experiences, derive actionable insights across multiple channels and massive amounts of data, and drive workflow changes to deliver a top-tier product experience. Working from our Los Angeles, CA headquarters, you’ll partner closely with the Business Support, Sales, Engineering, and Product Management teams.
What you’ll do:
• Identify, investigate, escalate, and implement solutions for complex technical issues
• Synthesize information from our advertiser network to advocate for new bug fixes and feature enhancements
• Proactively raise, manage, and resolve technical escalations over multiple channels
• Collaborate effectively, lead with a vision, and provide an experienced point of view on technical support at scale
• Plan and prioritize team goals and development plans
• Deliver reporting, workflow, product, and business recommendations to Snap Inc.’s senior leadership
• Work closely with Quality Assurance, Product, and Engineering teams to identify, implement, and support feature changes
• Staff, direct, and manage a team of great people in a fast-paced, quick-to-market environment
Minimum qualifications:
• 3+ years of experience in ad operations, support engineering, quality assurance, technical support, or another related field
• 1+ year of management experience
• A Bachelor's degree in a STEM field or related area of study
• Experience with Phabricator, JIRA, and/or other bug/task tracking tools
Preferred qualifications:
• Someone who is highly technical, analytical, and has experience managing technical teams
• Strong leadership skills to develop and motivate a team
• Excellent written and verbal communication skills to effectively influence and convey messages to different stakeholders
• In-depth experience establishing and optimizing processes
• Experience communicating with non-technical and technical stakeholders across multiple groups
• Robust quantitative and data synthesis skillset (Expertise with SQL and Microsoft Excel is a plus)
• A team player who’s willing to get their hands dirty and help where needed
• Programming experience in one or more of the following languages: Java, PHP, JavaScript
• Ability to work flexible schedules (weekends and/or evenings when required)
• Ability to maintain composure under stressful conditions
• Passion for change, Snap, and creativity!
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.