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Technical Manager
Houghton Mifflin Harcourt
Boston, MA, United States
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Technical Manager, Salesforce.com
The Organization
Houghton Mifflin Harcourt is a global learning company with the mission of changing people's lives by fostering passionate, curious learners. Among the world's largest providers of pre-K-12 education solutions, HMH combines cutting-edge research, editorial excellence and technological innovation to improve teaching and learning environments and solve complex literacy and education challenges. HMH's interactive, results-driven education solutions are utilized by 50 million students in over 150 countries, and its renowned and awarded novels, non-fiction, children's books and reference works are enjoyed by readers throughout the world.
The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation,and as a strategic partner, innovate and deliverhighest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers. We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.
The Opportunity – Technical Manager, Salesforce.com
The Technical Manager, Sales Force will manage a team responsible for designing and implementation of key technical components of Salesforce solutions and help direct other technical resources to develop and deliver project & enhancement deliverables. They will help reduce the overall project & enhancement technical risks by uncovering design issues early in the project life-cycle, share implementation best practices, and recommend solution alternatives. This is a hands-on role that requires significant technical experience with Salesforce.com platform and related cloud technologies while providing direction and oversight to the Salesforce Technical Team. The position is located in Boston, Massachusetts.
Duties & Responsibilities
• Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project and enhancement.
• Serves as a technical SME on projects and enhancements focused on Salesforce.com - Sales Cloud, Service Cloud, and the Force.com platform.
• Lead & manage team responsible for designing and implementing business technology solutions focused on cloud-based business applications, specifically Salesforce.com.
• Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration testing, and administration.
• Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control.
• Works directly with business partners to help lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution.
• Take a leadership role in helping advance and support our Salesforce Practice.
• Assist in training and mentoring of our growing IT Salesforce team.
Skills & Experience
This person is a self-motivated individual with excellent team management and organizational skills who possesses:
• Ability to work collaboratively with the business and development in order to arrive at appropriate solutions and timelines
• Proficiency in MS Office tools, including MS Word, MS Excel, and MS PowerPoint
• SFDC certifications
• ADM 201 and 211 (Certified Administrator)
• Sales Cloud Certification
• Service Cloud Certification
• Proficiency with MS Access or other SQL database
• Proficiency with SFDC Data Loader
• 3+ years experience in configuration of SFDC in either a development or operational support environment
• 2 + year experience with Agile development methodology
• Bachelor's Degree or equivalent experience preferred, Master’s Degree a plus
• Minimum of 8 years of experience in software development environment, with at least 2 years in a technical leadership role
Physical Requirements:
• Might be in a stationary position for a considerable time (sitting and/or standing)
• The person in this position needs to move about inside office to access file cabinets, office machinery, etc
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Must be able to collaborate with colleagues via face to face, conference calls, and online meetings
ABOUT US:
Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.
PLEASE NOTE:
Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.