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Valet Attendant
Eldorado Resorts
Reno, NV, United States
Job Details - this job has expired, please see similar jobs below
GENERAL SUMMARY OF DUTIES: To welcome guests to the Eldorado as they arrive at the Valet Porte Cochere, and thank and invite them back as they depart. To extend the utmost hospitality and professional service to every guest. To operate guest vehicles in a safe and efficient manner. To load and unload luggage from guest vehicles and transport it to, and from, the bell stand luggage room in a rapid and efficient manner.
EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)
• To welcome guests to the Eldorado as they arrive at the valet Porte Cochere, and thank and invite them back as they depart.
• To direct guests to the appropriate location and provide them with accurate information, or find the accurate information for the guest.
• To operate any guest vehicle, or any assigned Eldorado vehicle, in a safe and efficient manner.
• To load, and unload, luggage from guest vehicles, and ensure that their luggage is promptly transported to, and from, the bell stand luggage room.
• To communicate with guests and employees in a gracious and professional manner.
• To fulfill all reasonable requests solicited by guests, by the Valet Shift Supervisor, by the Transportation Manager and by other Eldorado employees.
• To routinely clean the Valet apron, the Valet dispatch office/manlift area, and Valet guest lounge.
GUEST SERVICE STANDARDS: Employee is required to meet the following Service Standards:
Valet Apron Attendant/Doorman (ARRIVAL)
• Open car door for Guest (and any passengers) upon their arrival & say, “Good Morning/Afternoon/Evening, WELCOME to the Eldorado”
• Ask the Guest their name, write it on the ticket and call them by name. Then, ask if they are a hotel guest and offer luggage assistance OR ask if visiting for a special occasion (concert, dinner, gaming, etc.)
• Be knowledgeable of daily event schedule and location and offer directions to escalator, restaurants, or hotel check-in
• Handle and protect the property of each Guest with care.
Valet Attendant/Dispatch/Doorman (DEPARTURE)
• Open door for Guest (and any passengers) and offer luggage assistance & directions.
• Talk to them about their next visit to the Eldorado. Thank them for choosing the Eldorado & wish them a safe drive.
• Wait at car door and close it for them once they are inside.
• Handle and protect the property of each Guest with care.
Requirements:
PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent guest service, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Must have a good driving record.
EDUCATION AND EXPERIENCE:
Education: High School Diploma or equivalent.
Experience: Preferred. Customer Service is a must.
Certificate/License: Must have a permit to work in the United States. A valid class “C” Nevada driver’s license with excellent driving record. Must provide current DMV Printout.
BENEFITS and PERKS
Paid training
Medical and dental benefits
On-site Medical Health Center
Paid time off
Retirement planning options (401(k))
Paid Lunch Break
Commuter Benefits
Holiday Gift Cards for Employees
Employee Discounts to Restaurants & Shows
Perks are subject to change without notice