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Technical Operations Supervisor
21st Century Fox
The Woodlands, TX, United States
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OVERVIEW OF THE COMPANYFox Networks Digital Consumer Group
Fox Digital Consumer Group (DCG) is a strategic business unit within Fox Networks Group (FNG). The group’s focus is the development of TV and long-form, video-centric products that bring Fox’s content to more consumers. This includes the continued innovation of Fox’s existing TV Everywhere products, including FXNOW, FOX NOW, Nat Geo TV and Fox Sports Go, as well as the creation of brand-new consumer propositions.
JOB DESCRIPTION
The Technical Operations Supervisor is responsible for the video operations support and technical platforms for the Digital Operations Center (DOC) department online services and infrastructure. He/she is responsible for monitoring and solving issues that impact the video streaming and related platforms for FOX Now, FX NOW, and Nat Geo TV. This role will be responsible for providing leadership and supervision of the DOC staff, training and evaluating staff, and ensuring the Operators are following procedures and guidelines when performing job functions.
Responsibilities:
• Lead and supervise digital operations team to proactively identify and resolve issues.
• Minimize downtime for Digital Consumer Group video platforms.
• Manage and triage live incidents occurring across various platforms.
• Enable proper communication channels to responders and stakeholders during incident to expedite resolution.
• Be a subject matter expert for data flow through our systems and RESTful API’s.
• Provide leadership and support for operators to turn to when issues arise.
• Escalate issues that require development work to the respective Engineering team.
• Ensure all bugs found are handed off to correct team for resolution.
• Compile daily shift recaps detailing any issues that occurred.
• Distribute communication or recent activities for the department.
• Continuously train staff on systems, workflows, and procedures to minimize potential errors or outages.
• Assist in keeping the departments operations manual and reference documents up to date.
• Ensure operators have proper documentation to reference for various procedures and troubleshooting.
• Handle routine personnel issues including coaching and counseling.
Requirements:
• 2-5 years of Technical Operations Supervision experience
• Familiarity with Ticketing Systems such as JIRA, Zendesk, etc.
• Experience with RESTful API’s
• Experience with system and Application Monitoring tools
• Knowledge of any of the following systems is a plus: AWS Cloudfront, Splunk, Grafana
• Technical writing experience
• Understanding of operations, mobile and web application infrastructures, television program scheduling, video signal routing, and programmer/MVPD communications is a plus.
• Software Engineering or Telecommunications Degree preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.