This job has expired, please see additional jobs below
Spanish Speaking Customer Service Representative
Taylor Communications
Rexburg, ID, United States
Job Details - this job has expired, please see similar jobs below
Description
Position at The Occasions Group, Inc.
The Occasions Group, a company set out on a mission to help people communicate and celebrate all of life’s most important events through personalized social stationery has an exciting opportunity. The Occasions Group strives to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of social stationery products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that’s where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.
Shift Available
• Monday-Friday with occasional Saturday
• Between hours of 7:00 a.m.-5:00 p.m. typical day.
Responsibilities Include:
• Accurately typesetting the order on the computer ensuring the information is in the correct point size, font style, format, and wording
• Check completed work for spelling, grammar, punctuation, format, etc. to verify quality
• Making outgoing calls to dealers when the order is questionable
• Answer dealer’s questions about a particular product or about our website; Pull the catalog or go online to view the product to review with the dealer
• Address dealers’ concerns on orders that have already been shipped, corrections, or credits
• Pull customer information in system and make appropriate changes in computer system
• Work on dealer quotes and any etiquette questions dealers' may have
• Informs customer of pricing, product specifications/detail, shipping dates, anticipated delays, or any additional information needed;
• Answers customer questions and responds to concerns/problems the customer is experiencing and follows through on problems making it clear to the customer that they are important
• Enters customer and order data into computer to determine total cost and/or begin expediting order
• Works with appropriate departments as necessary to fulfill the customer’s needs over the phone
• Enters rework orders, change orders, and updates to orders in an expedient manner
• Applies credits, reprints, and handles in-coming orders
• Develops and maintains relationship with customers
• Provides feedback to marketing and management for future product enhancements based on customer feedback
• Maintains a minimum standard of performance as measured by the department. These measurements may change from time to time and shall be clearly communicated to the rep
• Additional duties for rep may include processing other commercial orders as assigned by the supervisor
• Demonstrate respect for the potential and significance of every individual on the team
• Demonstrate passion for customers and our work
• Embrace personal, as well as shared responsibility and accountability
Minimum Qualifications:
• Previous customer service experience a plus
• Spanish speaking
Preferred Qualifications:
• Multi-tasker
• Verbal and written communications are essential because of dealer interaction
• Must know math because of quotes that are made to dealers
• Detail oriented
• Good organizational skills
• Must work well independently and in a group
• Strong interpersonal and communication skills
• Strong analytical skills
• Well organized and able to manage and prioritize multiple projects simultaneously
• Excellent attention to detail
• Proficient MS Office, Excel and database management
• Observe safety and security procedures
About Our Company
Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.
We offer a competitive base salary, and an attractive benefit package including health, dental and vision insurance, 401K, incentive compensation plan, PTO (paid time off) and Holiday pay.
The Occastions Group is a company set out on a mission to help people communicate and celebrate all of life’s most important events through personalized social stationery. We strive to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of social stationery products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that’s where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.