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Operations Supervisor, Customer Repair
Bose Corporation
Jeffersonville, IN, United States
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At Bose, we’re obsessed with performance – on what matters most: the little details that make a big difference and the big details that astonish. Our obsession means that all of our energy is aimed at improving the products our customers already love. At the Bose North American Repair Operations, we perform service and repair of Bose products to ensure our customers continue to experience superior performance. The successful Repair Operations Supervisor will be compelled by a need to push things forward and make things better, you
Reporting to the Manager, North American Customer Repair Operations, the Repair Operations Supervisor will be responsible for ensuring proper function of the production teams, inclusive of all activities related to the customer technical repair operation. In addition, the Operations Supervisor will be directly accountable for ensuring that repair standards, OSHA safety requirements and other applicable standards and regulations are upheld. Consistent, effective and “on the floor” leadership and interaction with the team members is a must. The Operations Supervisor will also collaborate with other internal and corporate support groups to identify, analyze, troubleshoot, and resolve a variety of issues relative to repair, and material handling efficiency.
JOB DUTIES
Strategic component:
• Demonstrates safety leadership by empowering the whole team to enhance the safety culture, creating an environment where all employees are openly engaged in striving towards a zero incident worksite;
• Develops and maintains a working knowledge of corporate, plant and relevant external policies and standards that apply to an operating and shipping facility and ensures compliance with requirements;
• Demonstrates a 'shop floor' presence and visible leadership, ensuring actions continually reinforce quality performance as a core value;
• Be the real time guarantor of performance on the shop floor in matters of Safety, Quality, Continuous Improvement and Productivity.
Operational component:
• Maintains up-to-date technical knowledge of all aspects of repair operations;
• Demonstrates a passion and drive for continuous improvement through optimizing existing assets as well as working closely with the Operations Manager and lean leadership to ensure the right project opportunities are explored;
• Effectively manages resources to deliver results;
• Responsible for customer On-Time-Delivery metrics and corrective actions ensuring all customer delivery concerns are addressed in a timely manner.
• Collaborate with operations to ensure accurate inventory management.
• On a daily basis, coordinate the appropriate work flow based on customer requirements and ensure resources efficiently deployed.
Team management component:
• To develop competent and skilled employees able to meet the current and future needs of the Repair Center
• Effectively manage human resources to provide optimum coverage for continuous safe and efficient operation.
JOB REQUIREMENTS
• Bachelor’s Degree required.
• Minimum three (3) years related experience in a manufacturing or operational environment; or equivalent combination of acceptable training, education and experience;
• Ability to work with teams and lead decision-making processes in a team environment;
• Demonstrated ability to motivate people, assess and develop employee skills;
• Must be proficient with computers, Microsoft office;
• Electronics Repair experience and SAP transactional experience preferred;
• Continuous Improvement/Lean Principle experience preferred
• Excellent verbal and written communication skills;
• Must be flexible with work shift and be able to work overtime and weekends when needed;
• Demonstrated attention to detail, ability to work independently, and maintain a safe work environment;
• Ability to work well under pressure in a fast-paced environment.
Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics.
Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.