This job has expired, please see additional jobs below
Help Bar Analyst
21st Century Fox
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
OVERVIEW OF THE COMPANY21CF
21st Century Fox is the world's premier portfolio of cable, broadcast, film, pay TV and satellite assets spanning six continents across the globe.
JOB DESCRIPTION
21st Century Fox (21CF) is seeking a Help Bar Analyst to work in our New York office. The analyst will be responsible for providing best in class Help Bar support. This position will address all support, service and technology needs for 21CF employees. The analyst will be based at the newly launched HELP bar and will be required to maintain a high degree of professionalism, have superior customer service skills, and strong hardware skills. The Tech Bar Analyst will provide the day-to-day operational support of the 21CF Technology Reception service referred to as the ‘HELP Bar'.
This is a key role, interfacing with executives and clients between the Technology department and across business units. The Help Bar Analyst is focused on delivering an engaging customer experience to 21CF staff in supporting their clients by providing technology services and support.
Responsibilities:
• Provide operational support of the HELP Bar.
• Provide ad-hoc support to employees based on the drop-in nature of the HELP bar.
• Assist other members of the team when appropriate to complete tasks in the necessary timeline.
• Work closely with the Help Bar Manager to provide an excellent customer experience.
• Attend meetings with vendors and business units as required.
• Ensure technology support meets the customer requirements as defined in the Service Level Agreements.
• Work with third party suppliers to ensure sufficient capacity for current and agreed future business requirements.
• Play a major role in the adoption and promotion of new technology roll-outs.
• Work with the Service Providers to test proposed Technology for use within 21CF.
• Establish and maintain close working relationships with peers in Technology Services and Technology Solutions as required.
• Demonstrate excellent telephone demeanor combined with the ability to handle challenging support situations with a calm and methodical approach.
• Experience in training and demonstrating technology to others.
• Experience with Microsoft applications.
• Support experience with Apple applications and devices.
• Solid written and oral communication skills both within Technology and the business overall.
Qualifications:
• Formal education preferred in a technical discipline.
• Holds Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification.
• At least 2 years of experience in a Service Desk / Genius bar environment.
• Demonstrated skills in the understanding, investigation, analysis and presentation of complex information.
• Experience working with Active Directory, Microsoft Office 365, Okta, Dropbox, Zoom, Windows and Mac environments, along with having a solid understanding of networks.
• Experience with supporting multiple platforms of mobile devices: iOS devices, and Android.
• Passion for customer support and ability to adapt to different environments.
• Knowledgeable of emerging technology.
• Ability to quickly and appropriately prioritize multiple requests and bring them to successful resolution.
• Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.