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Implementation Specialist
Taylor Communications
Dayton, OH, United States
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Description
Position at Taylor Communications Inc.
Taylor Communications is seeking an Implementation Specialist I to play a key role in driving customer satisfaction for small to mid-sized print and promo related program set-up and ongoing maintenance. This position also supports Project Managers during large implementations. The position is responsible to coordinate and expedite the execution of small to mid-sized print and promo program implementations from customer quote acceptance through set-up on web ordering platform. The position will also coordinate with key partners in sales, operations, e-commerce, vendors and the customer to ensure required program information is gathered and communicated, resulting in an accurate and timely customer implementation. You will also function as the primary contact for implementation specific questions and problem resolution while maintaining procedures throughout the process.
Shift Available
Monday – Friday 8:00 – 5:00, local time
Responsibilities Include:
• Coordinate small to mid-sized print and promo related program implementation from customer quote acceptance through set-up on web ordering platform and support Project Managers during larger implementations
• Provide effective communication to the customer, sales, operations and vendor teams regarding the status of implementations, including predefined project plan and documentation
• Verify that all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, customer requirements, etc.
• Lead small to mid-sized implementation calls with customer, vendor and sales team to gather specific details concerning the set-up of print program items; responsible for distributing recap notes of the implementation call
• Follow-up with the customer and/or sales team to collect missing information
• Partner with Buyer and vendor to confirm elements of customer program and address questions and concerns
• Orchestrate proof acceptance between vendor and customer, ensuring they pass QA and validate accuracy of items once loaded to web-ordering platform
• Adapt to program set-up changes as dictated by the customer, sales or operations team
• Deliver program implementation status updates to customers, sales organization, Implementation Manager and cross-functional operations team
• Raise concerns when implementation plan is at risk and identifies options to get it back on track
• Handle multiple implementations and maintenance of active accounts at a given time, maintaining visibility to due dates and consistently meeting defined deadlines
• Maintain effective follow-through in-line with standard operating procedures throughout the process
• Identify opportunities for process improvements, assisting in development of effective strategies to implement them
• Participate in the creation of customer facing program documentation
Minimum Qualifications:
High school diploma or GED
Preferred Qualifications:
• Strong computer and web skills with an ability to learn new systems and tools quickly
• Highly organized and detail oriented
• Excellent interpersonal, verbal and written communication skills
• Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures
• Capable of working efficiently in team situations as well as independently
• Ability to consistently communicate effectively with customers, vendors and associates
• Understanding of industry equipment, software and web solutions and how they work together
• Minimum 2 years of relevant print/digital copy/promo experience, preferably with commercial customers
About Our Company
Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.
We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay. Eligible employees may take advantage our health, dental & vision benefits, as well Holiday Pay beginning the first day of employment.
Taylor Communications is a go-to-market subsidiary of Taylor Corporation. For more than a century, we've been providing outstanding service and developing innovative products that leverage the technology of our time. By providing market-specific insights and a compelling portfolio of solutions to the healthcare, financial services, commercial and industrial markets, we have become the recognized leader in the management and execution of mission-critical communications.