This job has expired, please see additional jobs below
Network Operations Center Operator
Global Eagle Entertainment
Miramar, FL, United States
Job Details - this job has expired, please see similar jobs below
Global Eagle is the leading satellite-based provider of connectivity and media for fast-growing mobility markets across air, land and sea. The company provides the industry’s most comprehensive and advanced global product and services platform to organizations and people on the move.
Our customers include commercial airlines, business jets, cruise and ferry lines, yachts, and commercial shippers. In addition, it provides products and services for the world’s most remote land-based natural resource energy operations, governments, non-governmental organizations, and mobile network operators.
Supported by best-in-class and proprietary technologies, Global Eagle offers a fully integrated suite of solutions for connectivity and content, including Wi-Fi, on-demand video, multi-platform and multi-format entertainment content, interactive software, portable In Flight Entertainment solutions, content management services, ecommerce solutions, original content development, voice, cellular and 3G/LTE services, and mission-critical communications.
Role Summary
First level contact for customer-facing technical support. Performs necessary network grooming and adjustments as determined by internal operations teams. Troubleshoots customer links, primarily on layers 1-3 of the OSI model, but may occasionally go up to layer 7.
Key Responsibilities
• Proactive network monitoring and reporting of RF (Layer 1) problems.
• Acting upon Network Management requests for remote network changes.
• Respond to phone, email, and chat inquiries from customers.
• Maintain tact and professionalism when interacting with the customer on any channel.
• Remote level reporting for service quality and system performance.
• Troubleshooting technical issues on VSATs and IP networks.
• Facilitate support for customers and field engineers as necessary.
• Other duties as assigned
Qualifications/Experience
• Typing Speed 45 WPM or Higher is Required
• Degree with Computer or Electronics Focus
• English is Required, Bilingual is a Plus
• Experience in MS Excel and Outlook
• Contact Center Experience is Desirable
• CCNA or Other IP Certifications Beneficial
• VSAT Installer or Support Background
Skills/Interests
• Electronics and/or Computers
• Great Communicator
• Creative Problem Solver
• Analytical Thinker
Please note: Only shortlisted candidates will be contacted.