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Customer Service & Marketing Assistant
Springer
New York, NY, United States
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Scientific American, the longest continuously published magazine in the U.S., has been bringing its readers unique insights about developments in science and technology since 1845. Scientific American has 3.5 million print and tablet readers worldwide, more than 7.5 million visitors on ScientificAmerican.com, and appears in 13 translated editions, which are read in more than 30 countries.
Job Description:
This role will report into the Head of Marketing and Product Management, Consumer - Nature Research Group.
Scientific American is looking for a service oriented marketing assistant with excellent communication skills and a collaborative mindset.
The Customer Service & Marketing Assistant will provide online/website customer service and assist Marketing team leaders with testing, tracking, and other clerical functions as they arise.
Customer Service duties:
• Email and phone support
• Help customers create or activate accounts and refund web orders
• Direct customer as well as staff questions to the appropriate help desk or person
• Alert manager to any trends indicating an online problem
• Communicate with external customer service vendor
• Forward print and renewal customer service queries to appropriate help desk
• Assist customers with use of apps, online content, and eBooks
• Customer Service reporting; providing better categorization, as well as scan-able and actionable information as needed
• Social media customer service and marketing including our Facebook and Twitter “Help” pages
Shared Customer Service and Marketing/Development duties:
• Assist with testing new products, product codes, apps, purchases, etc.
• End-to-end testing
• Links for newsletter and links for tracking
• Refund test purchases made online or in online test environment
• Single issue sales report – all forms print and digital/apps
• Assist with Marketing projects and testing
• General label application to content online
• Checking website search queries for appropriate results
Qualifications:
• College degree or equivalent
• 1 - 2 years experience in Customer Service and Digital office experience
• Experience using database, customer service and ecommerce tools
• Demonstrate knowledge of digital production and social media trends
• Proficient with multiple browsers and Microsoft Office applications
• Service oriented
• Strong verbal and written communication skills
• Excellent problem solving skills
• Strong attention to detail
We offer a comprehensive benefits package that includes:
• Medical, Dental and Vision
• Life and AD&D
• 401(k)
• Flexible Spending Accounts
• Transit Accounts
• Tuition Assistance
• Summer Hours
Springer Nature is a leading global research, educational and professional publisher, home to an array of respected and trusted brands providing quality content through a range of innovative products and services.
Springer Nature is the world’s largest academic book publisher, publisher of the world’s highest impact journals and a pioneer in the field of open research. The company numbers almost 13,000 staff in over 50 countries and has a turnover of approximately EUR 1.5 billion. Springer Nature was formed in 2015 through the merger of Nature Publishing Group, Palgrave Macmillan, Macmillan Education and Springer Science+Business Media.