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Bell Person
Eldorado Resorts
Reno, NV, United States
Job Details - this job has expired, please see similar jobs below
GENERAL SUMMARY OF DUTIES: Welcome guests to the Eldorado with a courteous and helpful disposition. Explain all amenities and room service’s to guest while helping them with their luggage. Double as concierge in the manner of offering guest assistance and information when requested upon. Doing everything possible to ensure a pleasant and comfortable stay for our guests. Perform all other duties as assigned by the immediate supervisor or other management. Maintain a knowledge of Eldorado information, special events, group bookings, and entertainment in order to answer questions and offer suggestions.
EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)
• Helping guests with luggage both delivery and pickup.
• Helping guests with inquiries both informational and directional.
• Unloading and loading of buses when in season.
• Delivering express check out folios and newspapers
• Perform related duties as assigned by management.
• Assist Front Desk when needed.
Requirements:
PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent customer service, have excellent observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Name and face recognition a plus. Must have a thorough knowledge of guest relation skills. Must have excellent communication skills in English both written and verbal.
EDUCATION AND EXPERIENCE:
Education: High School Diploma or equivalent.
Experience: Customer Service.
Certificate/License: Must have a permit to work in the United States.