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Credit Representative
Canon
Irvine, CA, United States
Job Details - this job has expired, please see similar jobs below
Company Overview
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. .com.
† Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
Position Overview
Located in our Irvine regional office, this entry level position collects account receivables and past due items and coordinates resolution of customer chargeback claims, disputes, and billing issues.
#LI-NF1 #CUSA
Responsibilities
• Collects past dues and/or resolves customer disputes, coordinate / assist with customer payment application, resolve customer billing and short payment discrepancies.
• Gather credit and/or reference information and maintain database by entering, updating, and retrieving data, as well as formatting and generating reports. Respond to inquiries from customers or external collection resources.
• Coordinate / assist in the application of check, wire transfer, and credit card payments with the Accounts receivable Dept. to ensure proper application.
• Resolve charge backs and disputed items through contacts in the Billing and/or Sales departments, and follow up with customer for prompt collection
• Prepare periodic account information
• Receive telephone inquiries and answer routine questions on department policies.
• Responsible for incoming & outgoing faxes, department mail, filing, provide statements & invoice copies to customers, pay dept bills, order supplies, input notes into system, assist with reconciliation & collections.
Qualifications
• Requires a high school degree or equivalent.
• At least one year in a Credit and/or Accounts receivable department or equivalent experience required. Bachelor degree in a related firled will be acepted in lieu of experience.
• Must be comfortable working with figures and must use tact dealing with customers.
• Knowledge of Oracle. Effective P.C. skills necessary, including intermediate Excel, Word, and Lotus Notes.
• Strong interpersonal, communication skills and ability to work under pressure.