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Program Manager, L&D-Business Services
Comcast
Philadelphia, PA, United States
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Job Title: Program Manager, L&D-Business Services
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary:
Responsible for delivering the learning curriculum and developing high quality, cost effective programs for all employees. Prepares, updates, and presents training programs and seminars, as required. Acts as asubject matter expert for respective functional subject areas. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams orprojects and shares expertise. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.
Core Responsibilities:
• Facilitates learning to develop participants' competencies and to help learners meet specified performance expectations through technical, high level (non-tech), and management development courses.
• Modifies training programs, as necessary, to ensure consistency with Comcast Credo, Think Customer First, and Comcast Business Objectives. Makes recommendations to help develop, implement, and enhance training content, delivery, and evaluation.
• Collaborates with University staff, senior business services operations management, and other department personnel regarding training needs, curriculum design, development, and delivery in order to create relevant solutions for business units.
• Monitors linkage between curriculum and improved learner job performance, coaches participants back on the job, ensuring that learning translates to performance, and conducts additional research prior to leading change initiatives.
• Evaluates learning and uses evaluation and feedback to upgrade learning and/or develop additional material.
• Develops all components of respective training program(s) including: learning objectives, performance objectives, participant guides, facilitator guides, videos, job aids, assessments, computer components, and student exercises.
• Ensures learning schedules and calendars are administered and maintains participant records during training.
• Performs needs assessment and research; works closely with field SMEs in order to align with business needs and Comcast competencies.
• Analyzes and manages strategies to maximize learner performance.
• Oversees end-to-end projects with emphasis on minimizing design/development redundancies, informing team on issues/concerns, and facilitates communication strategies.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Comcast University Experience Required
• Bachelor's Degree or Equivalent
• Generally requires 5-7 years' experience
• Work location may be flexible depending on Comcast Footprint and business need
Comcast is an EOE/Veterans/Disabled/LGBT employer