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Business Inside Sales Rep - Customer Loyalty Sales
Comcast
Centennial, CO, United States
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Comcast Business Inside Sales Rep - Customer Loyalty Sales
You are all about customer service; answering questions, solving problems and keeping people happy. You genuinely care about the customer experience and want to make sure everyone gets what they expect, on time, every time. We are about making that happen. After all, these are the keys to developing loyalty in our customers.
With Comcast Business in our Customer Retention role you work with Business Class customers and you will:
• Get to be part of profitable and fast-growing Fortune 50 company that frequently wins workplace awards
• Start with 8 Weeks of World-class training and development (and continue from there!)
• Have broad opportunities for advancement and opportunity
• Have Competitive salary and benefits!
This is the kind of job you have been looking for! Put your Sales, Customer Service or Customer Loyalty background to good use, and apply today! In this role
Retention Representatives are responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues, and renegotiates the terms of their agreement. Supports 'value our customer' campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.
Military experience welcome!
Core Responsibilities:
• Uses active listening, empathy, and assumes ownership of customer issues through to resolution.
• Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
• Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
• Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls, etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.
• Meets or exceeds budgeted retention goals for all product lines.
• Demonstrates strong problem solving and communications skills.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
Education: High School or Equivalent
Field of Study: Business, Marketing
Experience: Generally requires 3-5+ years related experience
Additional Requirements:
• Previous Retention/Loyalty experience is desired
• Previous Sales experience required
• CSG, Workbench, Salesforce, and Remedy/TTS knowledge preferred
• Proficient with Microsoft Office applications
Comcast is an EOE/Veterans/Disabled/LGBT employer