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Senior Analyst, Credit & Collections
Comcast
Philadelphia, PA, United States
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Summary
Responsible for providing assistance to the Director in the administration of projects supporting unauthorized charge complaints, fraud management, granting credit, and collection of accounts due to the company while ensuring an optimal customer experience. Maintains familiarity with current policies, procedures, and systems supporting these functions. Responsible for providing analytical support for various projects: assisting with budget/financial analysis, developing cost estimates, work statements, and financial reports, preparation of monthly and quarterly reports, and documentation, monitoring, and communication of project assumptions and key risks to appropriate stakeholders. Supports the Director in departmental budgeting and accrual activities. Acts as resource for colleagues with less experience.
Main Responsibilities
• Partners with Divisions to improve bad debt/accounts receivable collection, fraud management, credit screening
• Provides analytical support for multiple concurrent projects
• Provides reporting and analytical support for unauthorized charge complaints including reporting dashboard maintenance
Core Responsibilities
• Partners with Supervisor to outline necessary actions and strategies for debt repayment.
• Assists with plans and structure of workflow for non-pay and collection procedures. Audits and facilitates payment for all vendor invoices.
• Prepares statistical report on aged accounts.
• Creates and maintains financial analysis reports.
• Updates database containing disputed delinquent account balances.
• Audits and facilitates payment of all vendor invoices.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Education Level
• Bachelor's Degree or Equivalent
Field of Study
• Finance, accounting, business, or other related field
Years' Experience
• Generally requires 5-7 years related experience
Additional Experience
• Excellent analytical, organizational, written and oral communication skills, as well as attention to detail
• Experience with industry-specific software in use at Comcast, such as CSG, Amdocs, Einstein, etc.
• Experience working with data warehouses and Tableau
• Project team and project management experience, particularly involving fraud, credit, collections, and/or customer experience
Comcast is an EOE/Veterans/Disabled/LGBT employer