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Customer Service Administrator
Pearson
Austin, TX, United States
Job Details - this job has expired, please see similar jobs below
Customer Service Administrator- Call Center, Temporary
Description
This role will provide outstanding customer support to our internal employees in our Scoring Services group during our Spring peak season. This is a temporary role at our N. Austin Center at a rate of $12 hourly through June 2018.
Overall Functions and Responsibilities
• Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat.
• Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions.
• Responsible for calling remote employees in an efficient, courteous, and supportive manner.
• Serve as an escalation point as needed to the appropriate department for resolution.
• Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention.
• Provide complete documentation of issues handled.
• Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources.
• Perform other related duties as assigned.
Schedule - Monday-Friday hours could cover 7AM-6PM and 9am and 5pm on Saturday and Sunday.;
May be required to work a rotating shift schedule and weekends. Hours subject to change during peak season; must have a flexible schedule to adapt to business needs when they occur. This may include extended weekday hours and occasional weekends.
Working Condition: Office environment
Qualifications
Education, Skills and Knowledge
• High School Diploma or equivalent required.
• Must possess excellent customer service skills.
• Call center experience is preferred.
• A very friendly and helpful attitude and the ability to manage simultaneous tasks.
• Ability to work as a member of a team is required.
• Must have excellent oral and written communication skills.
• Excellent attendance is required.
• Experience working with a PC and a Windows environment is required.
• Experience working with a Mac is preferred, but not required.
Basic Purpose and Objectives
Providing exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, encouragement and positive reinforcement, attentiveness through undivided attention, promptness, efficiency, and resolving issues on the first contact.
Organizational Relationships
Reports to and direction received from:
PSS Support Lead/Supervisor(s) (Primary)
PSS Manager (Secondary)
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Please note this is a temporary, non-benefits eligible role at our North Austin center. Local candidates only.