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Equipment Repair & Quality Control Specialist
PSAV
Coppell, TX, United States
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Position Overview
Facilitate and conduct repair of PSAV owned LED equipment. Support equipment transportation, scanning, tracking, and other warehouse functions. Responsible for implementing & overseeing daily and quarterly equipment repair and quality control (QC) processes. Conducts product research, performs random and planned quality control checks on LED equipment. Provides reporting as necessary on key repair metrics.
Key Job Responsibilities
Equipment Maintenance & Repair:
Perform technical & cosmetic repair and maintenance on PSAV equipment and road cases. Support all Quality Control processes and procedures. Maintain relationships with vendors and order necessary parts to complete repairs. Establish and provide reporting on key repair metrics and ROI.
Customer Service:
Provide excellent service and strive to exceed the expectations and needs of internal and external customers. Maintain positive relationships with PSAV teams through effective communication and satisfactory service.
Equipment Handling and Tracking:
Stage outgoing equipment for transport. Sort, scan, and perform QC on incoming equipment. Re-shelf equipment after gear is sorted and QC process completed. Utilize R2 software to manage pick lists and track equipment orders. Perform annual physical inventory of equipment. Load and unload equipment from vans, trucks, and tractor-trailers. Assist with equipment deliveries or on show site as directed. Clean and straighten warehouse.
Systems Knowledge:
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Interact with other staff, internal customers, and outside vendors. Manage system generated pick-lists & order entry as necessary.
Required Experience:
• High School diploma/GED
• Ability to lift over 50 lbs independently
• 1-2 years technical repair experience with LED AV equipment
• Ability to take direction & communicate with managers and subordinates
• Organizational skills