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Customer Service Rep
PSAV
Fort Lauderdale, FL, United States
Job Details - this job has expired, please see similar jobs below
Position Overview- Davie
Process all incoming business activity and maintain customer service issues and process all billing information. Assist the AE in developing new business and maintaining current business.
Key Job Responsibilities
Sales Assistance
Process all call-in orders; drop off accounts and PSAV hotel requests. Assist Sales team in processing bids and proposals; work closely with team members to develop new business. Prospect and develop new drop off business.
Equipment Set Up and Delivery
Assist with the set up and operation of AV equipment as needed. Work with the warehouse coordinator to expedite deliveries of AV equipment.
Billing
Process all billing and receivables after completion of event. Process payments.
Reporting
Assist leadership team with aging reports and collections
Required Skills:
• 1 to 2 years customer service experience, within audio-visual or related service industry preferred.
• Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems.
• High degree of commitment to service excellence.
Required Experience:
• 4-year college graduate with a BA/BS degree required; preference for Hospitality, Business, Communications or related field
• At least 1 year professional work experience or a combination of employment/internships; Prior experience in sales, technology and/or hospitality a plus
• Strong interest in a sales career with the opportunity for advancement and promotion
• Excellent communication, listening and presentation skills
• Technical aptitude demonstrated through interest and exposure to new technology
• Ability to work at a hotel location within the major metro market you are applying for (our hotels can cover the city to the suburbs)
• Willingness to relocate within the US during your career with PSAV for advancement opportunities
• Flexibility to attend 2 weeks of training in Chicago, IL (expenses paid) during the program