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Help Desk Specialist
Fox
Los Angeles, CA, United States
Job Details - this job has expired, please see similar jobs below
Description
We are looking for a capable Help Desk Specialist to work as part of a team and assist in providing fast and effective technical assistance to users in Television production. You will answer calls, triage requests, respond to emails on technical issues, document solutions, and assist users with resolutions.
An excellent Help Desk Specialist must be able to communicate effectively to understand problems and explain potential solutions. They must also be customer-oriented and patient when working with users. The Help Desk Specialist must also be adaptable and flexible as we continue to evolve our processes and systems.
The goal is to create value for clients by keeping their systems running efficiently.
Responsibilities
• Answer calls to Help Desk line
• Walk users through problem-solving process over the phone and direct unresolved issues to the next level of support personnel
• Respond to email messages from users seeking help
• Enter help desk request tickets from phone calls and emails
• Enter new equipment request tickets into our help desk system
• Perform any other duties in support of the team, as defined by your supervisor
• User training
Qualifications
• Must be reliable, responsible, and punctual
• Good understanding of computer systems and mobile devices
• Ability to diagnose and resolve basic technical issues
• Articulate, energetic, persistent, and proactive
• Excellent written communication skills
• Customer-oriented and cool-tempered under pressure
• Proven experience as a help desk specialist or other customer support role
• Proficiency in using the MS Office Suite of software products
• Ability to work independently and be a self-starter
• Need to be able to exercise extreme patience with users
• Experience with training users (in person and/or online)
Division Description
Fox Broadcasting Company serves as the flagship network for the Fox Television Group, which also includes content creation companies Twentieth Century Fox Television and Fox 21 Television Studios. A 21st Century Fox company, Twentieth Century Fox Television is one of the industry's most prolific suppliers of primetime television programming and entertainment content, including the broadcast sensation and NBC’s No. 1 series THIS IS US from Dan Fogelman; Fox’s No. 1 series, EMPIRE, from Lee Daniels, Danny Strong and Brian Grazer; ABC’s No. 1 comedy and five-time Emmy Award-winning blockbuster MODERN FAMILY from Steve Levitan and Christopher Lloyd; FX’s No. 1 series AMERICAN HORROR STORY from Ryan Murphy and Brad Falchuk; Fox’s highest-rated series launch since 2015, THE ORVILLE; FAMILY GUY, which will hit its 300th episode milestone this year; and the longest-running primetime scripted series in the history of television, THE SIMPSONS. Upcoming additions to its roster include LA TO VEGAS, THE RESIDENT, and the highly anticipated 9-1-1. The studio’s cable production division, Fox 21 Television Studios, is responsible for Ryan Murphy’s acclaimed anthology, FEUD, which next focuses on the royal saga of Prince Charles and Princess Diana; upcoming drama POSE from Ryan Murphy, Nina Jacobson, Brad Simpson, Brad Falchuk and Steven Canals; the Emmy Award- and Golden Globe Award-winning HOMELAND; the critically acclaimed THE AMERICANS (with FX Productions) which enters its final season this year; Ryan Murphy, Nina Jacobson and Brad Simpson’s AMERICAN CRIME STORY anthology (with FX Productions) which next chronicles THE ASSASSINATION OF GIANNI VERSACI; GENIUS (with Imagine, OddLot Entertainment and EUE/Sokolow), which will examine Pablo Picasso in its upcoming second season, from Ron Howard, Brian Grazer, Francie Calfo, Gigi Pritzker, Rachel Shane, Sam Sokolow, Jeff Cooney and Noah Pink; and THE CHI from Lena Waithe, Common and Elwood Reid.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.