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Head of Product
Sky
Palm Beach Gardens, FL, United States
Job Details - this job has expired, please see similar jobs below
Head of Product, BB& Talk
We’re part of Europe’s leading entertainment and communications business. With over 22 million customers across five countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen.
The Broadband Product Management team sits within the wider Communications Products team in the Commercial Group. The Communications Products Team is responsible for the P&L, brand, product and proposition, sales and marketing for Broadband, Talk and Line Rental. The Product Management team defines the service and product strategy and roadmap for our existing ADSL and FTTC product portfolio ensuring it supports the ambitions of the wider Communication Products team.
As a valued employee of Sky, you’ll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme and private health care. Plus, there’s a great range of other benefits to fit around your needs too.
Your key responsibilities:
We have an exciting opportunity for a Head of Product Management to lead our Product Management team focused on ensuring Sky continues to offer an industry leading service experience for Broadband and Talk. This will include setting the overall service strategy for Sky Broadband and Talk, ensuring all Ops, Technology and Change teams are driving towards the same goals, delivering initiatives to optimise Sky’s Wifi service, continuing to roll out self service capabilities, identifying opportunities to proactively support customer broadband issues, managing in life router performance and improvement initiatives, managing additional VAS products such as McAfee and Yahoo email.
• Lead a team of product managers to define and drive the service and product strategy for the Broadband and Talk consumer proposition
• Ensure the performance and reliability of Sky’s Broadband product portfolio is maximised to meet customer experience and trading targets, and support the overall consumer proposition
• Develop business cases that support material growth and innovation of Broadband products
• Drive Sky’s engagement with key internal and external suppliers and industry to ensure alignment with our strategic objectives, roadmap and requirements
• Take ownership of relevant product and support content in knowledge bases in all channels
• Be accountable for performance of the product portfolio against key industry and operational KPIs
• Work with the Proposition and Marketing teams to develop and launch customer-facing marketing messages leveraging Sky’s expertise and awards in customer service and technical support to drive growth / profitability
• Build and maintain credibility with key stakeholders: MD Customer Services Group; MD Group Product; Chief Commercial Officer; Director of Finance; Director of Change
Your skills:
• Degree level or equivalent work experience
• Digital transformation
• Customer Experience optimisation
• Business enterprise systems
• E2E product delivery lifecycle
• Business, Telecoms, IT related degree
• Experience in a UK Mobile Product Management, Customer Experience or Technology team
• Collaborative by nature and a strong relationship builder
• Able to communicate and influence at all levels in a large and fast paced organisation
• Able to develop strong networks across multiple internal stakeholder and delivery areas
If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today
Happy to talk flexible working
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.
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