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Service Analyst
Canon
Melville, NY, United States
Job Details - this job has expired, please see similar jobs below
Overview
The Service Analyst is responsible for creating and trending service management information used by Sr. Service Management to effectively manage the business. The Analyst makes recommendations regarding issues that will insure technical productivity, improve efficiency and reduce costs working with OSI service information, corporate financial info and service parts/logistics in SAP.
Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!
Responsibilities
• Utilize Oracle to compile necessary documentation for management evaluation of new service marketing promotions, product and technician performance measurement and improved data integrity procedures.
• Develop / maintain a consolidated Service Reporting Package consisting of available Oracle and Service Portal information for both customer and internal service management requirements.
• Provide comprehensive customer reports for all assigned Canon Solutions America accounts.
• Be the main point of contact for all large / major customer account reporting nationally.
• Utilize Hyperion to create, maintain and update financial databases and spreadsheets, and generate financial reports as required
• Provide monthly performance reporting to the field as requested.
• Run Ad- Hoc reports using the various Oracle databases to produce requested reports
• Work with Oracle support to improve all levels of service reporting and measurements.
• Perform other duties as assigned
Qualifications
• Requirements: The position requires excellent oral and written communication skills. Organizational skills are important, as well as a high degree of proficiency on PC based computers utilizing various spreadsheet and relational database applications
• Education: Bachelor’s degree in business / information systems or equivalent
• Experience: Two to four years of service industry experience. Candidate should possess strong knowledge on state-of-the-art spreadsheet and relational database software applications.
• Special Requirements: Thorough knowledge of Oracle capabilities and features.
Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.
EOE Minorities/Females/Individuals with Disabilities/Protected Veterans