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Operations Manager, Financial Services
Blackboard Inc.
Washington, DC, United States
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Operations Manager, Campus Enablement Financial Services
Blackboard’s Financial Services team, Blackboard Transact™, works with higher-education clients across the United States to implement future-forward, innovative technology to deliver convenience of a single, unified credential that integrates the campus with the wider community. Specifically, the Financial Services team is responsible for implementing and to help our clients administer their off-campus commerce card programs (CampusCash™, formerly BbOne™). Employees work in a dynamic, fast-paced team environment (remote working arrangements available), and interface internally and externally primarily via phone and electronic communication.
The Operations Manager will play an integral role in the success of the team. The Operations Manager will report to the Director, Financial Services Group, and work in close collaboration with the Operations Manager/Team Lead. Specifically, s/he will be responsible for:
Portfolio Management
• Assisting in the day to day operations validating successful settlement processing for all CampusCash™ programs and API (application programming interface) transaction partnerships.
• Resolving reconciliation questions for CampusCash™ clients, merchants, vendors and partners.
• Serving as POC for responding and if needed escalating to the appropriate party/parties all written client, merchant and vendor inquiries.
• Leading daily resolution progress to close support and client cases with the CampusCash™ Merchant Support and Blackboard Transact™ Support teams.
• Process operations to onboard new merchant locations for CampusCash™ programs.
• Serving as POC for training and documentation (knowledge base) for CampusCash™ program. Leading training sessions for CampusCash™ clients, merchants, vendors and partners.
• Managing, evaluating and improving on an ongoing basis online reporting portal and communication tools & strategy for CampusCash™ clients, merchants, vendors and partners to insure client satisfaction levels are met.
• Launching operations for new CampusCash™ programs and partnerships, as team portfolio expands/as needed.
Additionally, the Operations Manager may be responsible for:
• Collecting, organizing and interpreting transaction data to identify areas of opportunity in current and proposed programs.
• Proposing, developing and implementing data-driven enhancements to processes, policies, and product features.
• Analyzing data and completing audit and benchmarking projects.
Professional Qualifications
Required Skills:
• Bachelor’s Degree required. Business/Finance or IT/Technology emphasis preferred
• Minimum of three years of work experience
• Demonstrated business/financial analysis skills and technical understanding
• Demonstrated customer service skills. Experience developing and delivering trainings a plus
• Demonstrated prior client management experience. Experience developing university relationships a plus
• Excellent organizational, problem-solving, project management and communication skills
• Self-motivated, proactive work ethic; goal oriented; strong team player
• Proficient in MS Office Suite and CRM tools.
• Proficient in web technology.
Preferred Skills:
• Demonstrated prior operations experience in Higher Education or Financial Services industry
• Previous experience with Salesforce CRM Software
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
Location/Division: Doylestown, PA 18901, USA, Phoenix, AZ, USA, Washington, DC, USA Job Requisition: BB-1882