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Marketing Executive
Mohegan Tribal Gaming Authority
Uncasville, CT, United States
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Position Summary:
This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers.
Primary Duties and Responsibilities: includes but not limited to:
• Attracts business from existing customers to increase trip frequency and invites patrons to events
• Identifies and greets guests in pit and slot areas providing complimentaries and other services, as required
• Promotes Asian and casino events
• Handles internal and external calls, customer reservations, customer complaints, etc.
• Obtains information on new guests, issues Momentum cards and explains the benefits of membership
• Remains visible on the casino floor
• Offers and issues comps and event tickets to qualified customers
• Maintains and respects the confidentiality of marketing programs, guest information and databases
Requirements:
Minimum Education and Qualifications:
• High School Diploma or equivalent
• Two years of experience in the service industry involving extensive contact with customers or the general public
• Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture
Mohegan Sun practices Native American Preference. "Native American" means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.