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Senior Program Manager
Blizzard Entertainment
Burbank, CA, United States
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Senior Program Manager, Blizzard Arena IT
Blizzard Entertainment is seeking a high-performing and versatile Senior Program Manager to join the Blizzard Arena IT team. Our unique blend of challenges, opportunities, environment, and people all help make Blizzard the studio worthy of your career. You’ll be joining a small technical team focused on engineering, building and delivering the technology that powers Blizzard Events and eSports. Additionally, you will be supporting the corporate infrastructure behind our Global Broadcast team working onsite at the Blizzard Arena.
The ideal candidate is a highly organized individual passionate about delivering flawless experiences across events ranging from local tournaments and studio productions, to epic scale events like BlizzCon. As a Senior Program Manager in this role, you will serve as the main IT point of contact for all teams associated with the studio. You will work towards optimizing and refining IT processes and solutions for our tournaments and broadcasts and support the teams and infrastructure in the studio. You will manage multiple complex projects and be deeply familiar with all activity across your program area. You will partner with the rest of the IT Events and Corporate IT organizations to organize, prioritize and execute work. Excellent communication skills, collaboration skills and strong ability to adapt to shifting priorities are critical. If this sounds like you, we look forward to hearing from you!
Responsibilities:
• Mastery of tools and processes available to successfully run a project and event
• Ability to identify order of importance and urgency among individual projects, portfolios and other tasks
• Timeliness: Communicates well in advance to allow proper preparations
• Accountable for committing to accurately delivering against stakeholder needs
• Partner engagement: Understands when to engage, who to engage and the appropriate method for the circumstances
• Produce effective results: Ensure project goals, objectives, milestones and deliverables are achieved on schedule
• Assume accountability of tracking, monitoring, removing roadblocks and reporting for assigned program area
• Delivering high quality service to stakeholders
• Drive continuous improvement within designated program area. Always thinking about how to optimize, refine, and do more with less
• Drive service availability: Drive the post incident process
• Actively mentor less senior members of the team
• Planning project milestones/tasks, schedules and resources
• Communicate schedules, updates, status, major decisions, risks and blockers
• Requirements gathering: Includes appropriate stakeholders to properly collect comprehensive requirements
• Facilitate or create appropriate project documentation
• Define and socialize standards
Requirements:
• Prior live event broadcast experience
• Minimum 5 years of Project Management or Program Management experience
• Expert knowledge of Project Management methodologies
• Strong Leadership
• Able to work in a fast-paced, dynamic work environment.
Pluses:
• Mastery of Atlassian product suite
• Extensive IT program management experience supporting multiple technologies
• Project Management Professional (PMP) Certification
• Scrum Master Certification
• MS Project Certification
• Passion for video games