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Accounts Receivables Specialist II
tronc
Lewisville, TX, United States
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Overview
The Accounts Receivables Specialist II will efficiently perform end-to-end circulation accounts receivable functions for subscriber or single copy functions. This position performs as part of a Circulation Receivables team, and will act as a subject matter expert for subscriber or single copy billings, receivables and collections for multiple business units. This individual will develop strong relationships with internal and external customers, and work with team members to resolve issues and determine process improvement efficiencies.
Responsibilities
• Under general supervision, accurately and efficiently perform end-to-end receivables management functions; review and resolve outstanding account balances; reconcile and balance daily lockbox transmissions
• Manage and maintain single copy collection efforts as well as provide reporting on data as requested
• Monitor and review Specialist I and Associate level employee work to ensure tasks are accurately completed in accordance with company and department policies and procedures. This will include monitoring our BPO partners for timely completion of their tasks and activities.
• Work with various business units and across functional areas to resolve complex billing-related and cash application issues
• Assist accounting, business unit finance and other stakeholders in problem resolution and detailed account reconciliations
• Deliver a high level of service while engaging with operating units and customers to ensure end-to-end circulation finance/billing/cash application/collection functions are working as designed.
• Identify process improvement and efficiency opportunities
• Assist with systems-related groups, providing support for testing and troubleshooting
• Prepare statistical and performance metric reports by team, business unit or functional area for anagement use on an as-needed basis
• Play a key role in training new team members
• Provide assistance to internal and external auditors as requested
• Other duties/responsibilities as requested
Core Competencies
• Strong planning and organizational skills
• Excellent attention to detail and accuracy
• Able to provide a high degree of professionalism and accuracy in work output, including reporting and presenting financial information
• Excellent communication skills, written and verbal
• Customer focused; strong understanding of customer service principles and practices
• Effective time management skills; ability to prioritize workload to meet task and project deadlines
• Results oriented; must be a self-starter and demonstrate initiative
• Collaborative; work productively individually or in team settings, with minimal supervision
• Strong problem identification, analysis and problem solving skills
• Excellent interpersonal skills
• Effective in communicating with internal and external customers in both written and verbal forms
• Adaptable; embraces change
Qualifications
Education and Experience Requirements
• Working knowledge of accounting/financial principals required
• 2 - 4 years of billing or accounts receivable related experience required
• Strong knowledge of circulations billing and receivables processes and practices preferred
• Previous experience performing billing, customer service and accounts receivables functions required
• Experienced with ERP and billing systems (i.e., DISCUS, DSI, DTI and PeopleSoft) preferred
• Experience working in a finance shared services environment
• Intermediate knowledge of Excel required; solid working knowledge of Word and Access preferred
• Mathematical skills, including the ability to derive averages and calculate percentage changes required
• Bachelor’s degree in accounting, business or finance preferred