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Account Service Manager
Sony Pictures
Culver City, CA, United States
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Account Service Manager
ABOUT CRACKLE & PLAYSTATION
Crackle, a unit of Sony Pictures Television, programs Hollywood movies, TV shows and original series and films for the world’s connected audience. With 43 million viewers across 22 countries, Crackle specializes in genres such as Action, Comedy, Crime, Horror & Sci-Fi. Original programming on Crackle includes the psychological thriller Chosen, starring Chad Michael Murray; Cleaners, starring David Arquette and Gina Gershon; the first ever made-for-digital movie Extraction, starring Danny Glover; and the Emmy-nominated Comedians in Cars Getting Coffee, starring Jerry Seinfeld. Crackle is always freely accessible on every screen, with no subscription or authentication required. Visit Crackle’s site at www.crackle .com. You can also find Crackle on Facebook at www.facebook.com/crackle , Linked in at www.linkedin.com/company/crackle or follow Crackle on Twitter @Crackle for real-time updates.
PlayStation offers portable entertainment through amazing game-play experiences that inspires people across the world. The PlayStation family of products includes the PlayStation 4, PlayStation 3, PlayStation Vita, PlayStation Mobile and PlayStation Network.
Proposed Role: PlayStation Campaign & Project Manager
The Account Services Manager will work closely with the Sales, PYM and Ad Solutions teams by helping support PlayStation’s advertising businesses across the PlayStation Store and by also helping Crackle. The individual will be part of a white-glove customer service experience, creating world-class account services and post-sales touch points to provide visibility throughout the duration of live campaigns. The Account Services Manager will execute media plans and monitor delivery throughout the duration of the campaign.
This position requires creative thinking and factual analysis, as well as solution-oriented thinking to help deliver campaigns. It is essential that this individual be organized, detail-oriented and knowledge in digital media systems and tools, as well as opportunities and limitations. The ability to calmly and effectively juggle multiple projects at any given time is essential for success in this role.
RESPONSIBILITIES:
Campaign Management Functions – Post-Sales:
• Own the PlayStation Ad Buy List and track pitched & booked advertisers within the various PS advertising opportunities; communicate with Account Services on opportunity availability
• Run weekly Ad Buy List call with PlayStation team to ensure everyone is aware of upcoming campaigns
• Collect digital assets from agencies in the appropriate formats and share with Ad Tech and PlayStation teams for their assistance in launch
• Provide launch confirmation and screenshots of live campaigns
• Monitor and analyze accounts on a daily and weekly basis in order to ensure delivery and pacing towards delivery of the campaigns
• Participate in weekly meetings or communication with Sales team to keep them aware of campaign launch and delivery
• Work with Ad Tech to problem solve and troubleshoot any campaigns
• Receive weekly campaign delivery reports from PlayStation and Crackle teams to gauge individual placement delivery
• Incorporate make-good inventory in the event that campaign under-delivers and make-good is approved by management
• Utilize FreeWheel to traffic PlayStation Vue and Crackle orders
• Own asset management for PlayStation Vue orders – liaise between agencies & other key stakeholders for creative assets
Project Management Functions
• Help to manage launch & continued monetization of PlayStation Vue – coordinate between SPT teams and various stakeholders across vendors & networks
• Participate in PlayStation ad serving conversations & project kick-off
• Participate in PlayStation Now FreeWheel implementation discussions
• BA or BS degree
• 3-5 years’ experience in combination of media planning and/or campaign management
• Knowledge of media math
• Experience with digital advertising platforms preferred – FreeWheel preferred and DoubleClick, Mediavisor, Atlas, Prisma & others
• Highly organized and detail-oriented; ability to multi-task and manage ongoing projects
• Comfortable and collected in a fast-paced, high pressure workplace with a changing environment and quick turnarounds
• Excellent written & verbal communication skills; comfortable with client-facing responsibilities
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.
• Sony Pictures - CA - Culver City Area & Studios