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Billing Coordinator - Media
Spectrum
Charlotte, NC, United States
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Spectrum Reach is the advertising sales division of Charter Communications, Inc. The company offers custom solutions for the modern media landscape utilizing national cable networks, internet advertising and promotional events supported by marketing, research and award-winning creative services. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer.
With offices in 41 states and 147 markets, Spectrum Reach covers over 27 million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media and multi-screen solutions, Spectrum Reach’s consultative team brings advertisers effective, efficient ways to turn our audiences into their customers.
Essential Job Functions:
• Ensure Monthly Billing for respective Regions or Markets is prepared and distributed accurately and timely.
• Respond to internal and external client requests in a professional and timely manner.
• Provide strong support for our Sales Teams across the footprint.
• Proper reconciliation of all monthly billing to ensure accuracy.
• Ensures compliance of billing requirements
Job Requirements:
• Strong Customer Service skills including solid verbal and written communication skills.
• Works well in a collaborative environment, yet can work independently to ensure tasks are completed timely.
• Create and distribute monthly billing reports to be distributed to sales and finance.
• Work collaboratively with Billing Team on ensuring all monthly billing processes are completed timely.
• Process monthly invoices and distribute in multiple formats; paper, electronic, EDI, Co-Op documentation
• Provide strong customer support via answering client questions over email and telephone
• Ability to work with multiple billing platforms
• Ability to reconcile client accounts
• Communicate thoroughly with internal and external customers on billing resolutions.
• Perform other functions on an ad hoc basis
• Advanced proficiency with Microsoft applications, specifically Excel.
Education and Experience:
Undergraduate degree or equivalent; Accounts receivable knowledge with experience in collections. Skills equivalent to 3-5 years in a comparable position.