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Business Customer Service Agent (m/f) Sweden - in Münster, Germany
Penguin Random House
Münster, , Germany
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Your challenge: Would you like to be part of an international team with good career opportunities in an internationally recognised company? Then start working for arvato! More than 500 employees in Münster, Germany work in different departments providing professional assistance to our customers within Europe.
Join our Swedish Team to support business customers for inquiries about their contracts, account administration and general support.
• Support of business customers via phone, email and chat
• Operation of all functions of customized computer systems (telephone systems, databases, etc.)
• Acquisition and maintenance of customer data and transaction data
• Acquiring of comprehensive knowledge about products and processes
• Some technical affinity desirable
Your profile:
• Excellent Swedish language skills (spoken and written) on native speaker level
• Good English skills
• Service-oriented, patient and friendly manner
• Professional communication skills and accordant soft skills (business customer oriented)
• Good pc skills (usage of web-based tools and MS-Office)
• Sufficient typing skills
About our company: arvato CRM Solutions offers tailored customer communications solutions for businesses in a wide range of sectors, including telecommunications, healthcare, tourism, energy, banking and insurance. More than 100 service centers are operated by arvato in Europe, Africa, Asia, and North and South America. Within this international service center network, around 40,000 employees serve more than 35 million consumers and business customers in more than 30 languages and via all communication channels. arvato CRM Solutions is Germany’s market leader and holds a top position in the European market for customer services.
What we offer:
• Integration with an international team in a multicultural environment
• Intensive induction period and product training from the outset
• To work in a flexible shift system
• Great career opportunities
• Corporate healthcare management (medical checkups, vaccinations etc.)
• We support you in order to ensure a smooth beginning at arvato in Münster
Submit application to:
arvato direct services Münster GmbH
Human Resources
Bettina Stratmann
Höltenweg 33
48155 Münster
phone: 0049 (0)251 5004 46901
We welcome all applicants who are willing to contribute to the diversity of our company.
Please send your CV including a covering letter, salary expectation and earliest possible starting date to
bewerben-arvato-ms@bertelsmann.de
Should you have any questions regarding this post, you may also contact us via this email address.
For more information, please visit our Web Site:
http://www.muenster.arvato-customer-services.de