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Senior Director, Customer Experience Communications
Comcast
Philadelphia, PA, United States
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Senior Director, Customer Experience Communications- Xfinity Mobile
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences and now, we're going wireless. We're completely disrupting the end-to-end mobile experience. These services will leverage Comcast's 27M subscriber relationships, 18M WiFi hotspots, and the award-winning X1 Entertainment OS to deliver a simple and elegant mobile experience.
As a Fortune 50 leader, we set the pace in a variety of businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
JOB SUMMARY
Delivering our customers an awesome experience is critical to our success. Our new mobile division is looking for forward-thinking team members to help bolster a customer experience that people love and trust mainly by engaging and equipping our employees with the right information, tools and resources to do so.
The Senior Director, Customer Experience Communications, will report into the Executive Director, Customer Experience and oversee employee empowerment program design and delivery for XFINITY Mobile and its partners, as well as oversee employee and customer communications.
CORE RESPONSIBILITIES
• Communications Program Build and Deployment Management across Division and Functional teams including Sales, CARE (Core and XM), Product, Core Cx and Customer Communications
• XM Employee Communications
• Reward and Recognition Programs
• Change Acceleration and Product Fluency Lead
• Incident Management Communications
• NPS Champion Lead Deployment and Sustainment across all XM sites
• Internal Community Management
REQUIREMENTS
• Bachelor's Degree required; MBA preferred
• 10plus years related experience in technology, employee communications, program management
• Self-starter with experience managing multiple projects across matrixed teams
• Superb follow-through, problem-solving and communications skills
• Ability to think strategically while driving tactical execution
• Professional with mature business judgment and strong collaborative style
• Willingness to travel up to 25%
Comcast is an EOE/Veterans/Disabled/LGBT employer