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Director, Product Management
Comcast
Denver, CO, United States
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Director, VIDEO Player Platform Product Management
Are you passionate about shaping the future of how people will watch TV? Can you set the agenda for how leading-edge technology is applied to deliver innovation in the entertainment and digital media services? Do you like big challenges and enjoy collaborating with top-notch engineers to build and deliver big and bold ideas?
What is the Comcast Video Player Platform?
The Comcast Video Player Platform is at the leading edge of the consumer experience of IP Video services offered by Comcast and our Syndication Partners on different devices such as STBs, mobile, PCs, and SmartTVs. It provides a collection of software services that are utilized by video apps on different devices for video playback using different media formats (HLS, DASH) and DRMs (Adobe Access, PlayReady, Widevine). It also supports ancillary contractual and regulatory compliance features such as client-side ad insertion, blackouts, closed captioning, secondary audio, and EAS.
Who does the Director, Product Management, Video Player Platform work with?
As Director of Product Management, Video Player Platform, you will be working with the best and the brightest product and technology minds at Comcast that are redefining how entertainment services are experienced inside and outside the home through its Emmy award receiving X1 platform. You will serve as a champion for customers (end user and/or business customers) and bridge the gap between business and technical to deliver products that customers love. You will work closely with our engineers to guide products from conception to launch. You will also work with members of the Video Infrastructure Product team as well as product teams in sister organizations such as X1 and Advanced Applications to drive end-to-end product requirements and support eventual delivery of product or a service. You will collaborate with our innovators in taking raw ideas and turning them into successful products/service offerings.
What are some interesting problems you'll be working on?
You will lead the product evolution for the Video Player Platform that powers one of the most used video experiences in the United States and Canada on different devices such as STB, computer, mobile and connected devices such as SmartTVs. You will own the vision and the roadmap for the Video Player Platform that supports playback of all IP video service offerings by Comcast and our Syndication Partners. You will be working with internal and external stakeholders on developing new features into the Player Platform such as client-side ad-insertion for advanced advertising, multi-DRM and multi-format support, support for third party OTT applications (Netflix, YouTube, etc.). Success in this role is characterized by a higher speed to market, product quality, and, product innovation.
Where can you make an impact?
You'll join a team that is rapidly changing the landscape of TV and redefining the industry through its video delivery infrastructure that will power the next generation of television. In your role, you will have opportunity to redefine how TV content is enjoyed inside and outside the home on devices of consumers' choice. Major entertainment and sporting events such as Oscars, Olympics provide you opportunities to innovate and offer new content experiences to customers.
Responsibilities:
• Leads overall product strategy for the Player Platform.
• Sets Player Platform vision and builds a strong team environment of innovation and desirable collaboration across teams.
• Energizes an organization and builds management and cross functional support for the Player Platform vision.
• Define Vision and Roadmap for the Player Platform aligned with company's overall business objectives.
• Identify market opportunities and launch new product features; improve existing features.
• Balance between short term (6 months) activities and longer term (18-24 months) objectives.
• Drive new products/services strategies, features and requirements in collaboration with other product managers as well as stakeholders from Business, Syndication Partners, Legal/Regulatory, Marketing, Divisions, Business Intelligence, Architecture, Engineering, Operations, and Care.
• Develop thorough understanding of the customer through research, quantitative metrics, and direct customer interactions about usage of Comcast as well as competitive product/service offerings.
• Identify and help drive activities of other Comcast product and engineering groups needed for a product/service feature
• Collaborate closely with engineering team to clearly communicate requirements and help determine the best technical implementation methods as well as a reasonable execution schedule.
• Partner with project/program managers for co-ordination and execution of product/service feature development and deployment activities with engineering, QA, and operations.
• Uses data driven decision making process, including direct interaction with users, to constantly assess performance of new products/services to evaluate its desired business impact (revenue, NPS score, # of users, SLAs, SLOs) and implement necessary tweaks/fixes as needed
• Update and consult with senior executives on the product usage, performance, improvements, etc.
• Assist in generation, evaluation, incubation, and validation of new product ideas in collaboration with engineering and other business stakeholders.
Skills & Requirements:
• Experience overseeing development and managing products using web technologies on different platforms such as embedded, PC, and mobile (iOS, Android).
• Familiar with concepts and terminology for products leveraging W3C Premium Video technologies such as EME, MSE, WebCrypto and advanced media formats and codecs such as MPEG-DASH, DASH-BMFF, HEVC, and UHD.
• Product definition experience, including in collaboration with stakeholders across internal and external organizations.
• Ability to act independently requiring minimal oversight being highly productive, driving and promoting meaningful innovation.
• Demonstrated ability to gather requirements across diverse functional areas and convert them into a compelling product vision.
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced agile environment
• Strong analytical & strategic planning skills; ability to set clear objectives and priorities to drive execution
• Strong organizational skills, ability to breakdown and track complex projects, to integrate input from multiple sources, and to identify and track dependencies across projects
• Strong communication skills; capable of interacting with stakeholders at all levels such as customers, engineers, and Senior Leadership on complex topics.
• Ability to negotiate and prioritize requests from multiple stakeholders to maximize the impact and value for engineering efforts
• Strong collaboration and interpersonal skills, ability to build and maintain relationships, to influence without direct authority
• Ability to make decisions quickly and independently; know when perfect is the enemy of good; use of data driven processes for decision making
• Experience dealing with vendors, especially in the Consumer Electronics space, is a plus
• Conference speaking experience a plus.
• Willingness to travel for meetings and conferences.
• Education:
◦ BS or MS in Computer Science, Engineering, or a related field
◦ MBA desirable
About Comcast VIDEO
The VIDEO team is an organization within Comcast's Technology and Product group which supports the Product Management, Research & Development, Engineering and Operations for Comcast's World Class Video Experiences in use by Comcast and Syndicated Partners. We support both legacy QAM VIDEO Delivery and the Next Generation IP Video Platform infrastructure from Content Acquisition to the Player Consuming experiences we control the end-to-end VIDEO delivery platforms. These platforms deliver video for live linear, video on-demand and cloud DVR services consumed by more than 20 million customers both in-home and out of home on stb's, connected tv, mobile and desktop products.
Comcast is an EOE/Veterans/Disabled/LGBT employer