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Director, Sales Operations
Comcast
Livermore, CA, United States
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Job Summary:
This position will be responsible for all Sales Operations and Support programs for Comcast Business Services' sales channels in the California Region. Responsibilities will span small business, mid-markets and Enterprise channels. The position will be directly responsible for Sales Operations and Support, Sales Coaching, Compensation, and Sales Analytics. This job is comprised of approximately 30% program development & management, 20% data analysis and presentation, and 50% execution management.
Primary Responsibilities:
• Develop iterative strategies and tools to drive Sales Effectiveness and budgeted growth objectives within the California Region.
• Consult with various sales leaders to understand opportunities for sales improvement and develop proposals and plans to exploit those opportunities.
• Employ a variety of communications tactics to motivate, recognize, and drive sales organization activity within the California Region.
• Drive organizational adoption and calibration of CRM Programs and Coaching Programs and ongoing improvement of those programs.
• Identify opportunities to improve new hire success ramp. Create and operate effective onboarding programs to support new hire development and retention.
• Run monthly compensation and incentive programs including sales review and validation and compensation analytics.
• Manage a team of Sales Operations and Support Professionals in achieving sales business objectives.
• Create data management, analysis, and score carding in support of Sales Execution.
Core Responsibilities:
• Evaluates actual results against expected performance and communicates areas for improvement.
• Establishes, evaluates, and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability where needed.
• Reviews and analyzes forecasts and recommends changes when appropriate. Updates forecasts for both current performance and new development to provide management with a current perspective of the business.
• Directs training and education to Managers on metrics and tools to improve financial performance.
• Collaborates with cross functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication. Forecasts, maintains, and secures appropriate company assets.
• Coordinates and drives cross functional initiatives, proactively identifying dependencies and driving issues to resolution. Oversees expense budgets for unit.
• Collaborates with other operational departments such as tech ops, construction, business services to ensure resources are available to support their daily needs and special projects.
• Hires, trains, evaluates, coaches, and counsels staff.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specifications:
• Bachelors Degree or Equivalent, Finance
• Generally requires 10+ years related experience
• Telecommunications industry experience Preferred
• Strong analytical ability with the ability to communicate about data/findings to diverse audiences
• Background in executing strategies through matrixed internal partnerships
• Previous experience in program development and management
• Strong written and verbal communication skills, with previous experience presenting to senior leadership
Comcast is an EOE/Veterans/Disabled/LGBT employer