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Business Order Management Coordinator - 8/7
Comcast
Centennial, CO, United States
Job Details - this job has expired, please see similar jobs below
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary:
Responsible for providing support to small-to-medium business customers when needing assistance on their order for rescheduling or canceling via inbound call center phone calls. Works with both internal and external resources to assist the customer thoroughly. Performs data entry as required and coordinates the resolution of order discrepancies for customer service orders.
Primary Responsibilities:
-Provides advanced technical assistance with all troubleshooting for Technicians, Customer Account Executives, and fellow employees to allow successful completion of customer orders.
-Updates all necessary applications with customer related information
-Provides coaching documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment.
-Helps assess trends in incoming call volume and recommends correction action AKA Education, training, etc.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Core Responsibilities:
• Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
• Review contract and validate services with customer to ensure accuracy.
• Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
• Navigates through multiple systems to build, track, and monitor orders. Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
• Meet scorecard productivity/quality metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Requirements:
Education: High School Degree or Equivalent
Experience: Generally requires 0-2 years related experience
Additional Requirements:
• Call Center experience is a plus
• Self-motivated
Comcast is an EOE/Veterans/Disabled/LGBT employer