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System Administrator- Billing Design
Spectrum
Saint Louis, MO, United States
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System Administrator- CSG Billing Design
JOB SUMMARY
Responsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. Performs software testing, documentation, develops requirements, and provide mentoring to lower level Specialists.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Develops software requirements
Develops and documents user methods and procedures
Analyze systems for ongoing performance improvements at user and system levels
Provide support for complex issues, mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing
Respond to requests made via Change Request Management, Issue Management and
On site support
May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement
Train and assist junior level staff as well as system users
Develop the scheduling workloads and monitoring projects and provide status reports
Perform other duties a requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to analyze and interpret data
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Knowledge of industry requirements used to support end user cable, data, and telephony billing
Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project
Education
Bachelor's degree in Information Technology or related field or equivalent experience.
Related Work Experience
3-5 years experience in supporting, testing and documenting various information technology systems including end-user cable, high-speed data, and telephony billing systems
WORKING CONDITIONS
Office environment
Some travel required