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Helpdesk Support
Pearson
Ontario North York, , Canada
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Description
Tier 1 - Helpdesk Support
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Qualifications
Post secondary school education in a related field or an equivalent
combination of training and experience in Internet related field is an asset.
• At least one year of Customer Service or Technical Support experience is an asset
• Excellent verbal and written communication skills.
• Must be self-motivated and able to work in a team environment.
• Must be able to multitask in a stressful office environment.
• Aptitude for training end-users on software applications.
• 2 years experience with PC's and peripherals,MS Office, Mac OS, Windows 95 / 98 / 2000 / NT / XP
• 2 years experience with the Internet and Internet based applications.
• Macintosh experience is an asset.
• Fluency with speaking and writing in Spanish/French is a plus!