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Digital Sales Support Manager - Media
Spectrum
New York, NY, United States
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Digital Sales Support Manager
JOB SUMMARY
The Digital Sales Support Manager oversees a team of Digital Account Planners and Digital Account Coordinators who provide pre-sale and post-sale support to advertising Account Executives. This position plays a key role in hiring, training, coaching and developing a team of 8-12 sales support professionals. The goal of this team is to help free up Account Executive’s time as well as to provide efficient and timely support of our clients to meet their advertising needs. The Digital Sales Support Manager will report to the Director of Digital Sales for the Division, and will have a strong dotted line reporting relationship to the Sales Support leadership team.
MAJOR DUTIES AND RESPONSIBILITIES
• Oversee all market digital APs and digital ACs
• Review and adjust workloads of Digital APs and Digital ACs appropriately
• Understand and work to improve the workflow for all lines of business
• Understand all available sales products (TV and Digital advertising products)
• Responsible for interviewing, selecting and onboarding all Digital ACs and APs.
• Plays a major role in overseeing career development and progression for team members.
• Regularly meets with Sales management to understand and improve the sales experience for Account Executives.
• Works cross functionally with Operations, Finance, Pricing and Inventory, Production, Field Research and Marketing to ensure workflow is working appropriately.
• Support LSM and GM with sales tracking
• Review monthly KPIs and determine needs of the market and the ongoing training needs of team members.
• Assists in market reporting that is requested
• Serves on a team with other Sales Support Managers to recommend best practices for other markets to adopt.
SKILLS AND QUALIFICATIONS
• A minimum of 1 year of supervisory experience, preferably 2+. Additional experience providing coaching, performance management and team development is also ideal.
• Minimum three to five years of experience in an Advertising sales environment, with 1-3 years in Sales Support, Account Planning, Marketing, Client Solutions or Operations.
• Knowledge of Ad Sales products (TV & digital) is required.
• Previous experience with ad sales fulfillment systems such as Stratview, TIM and/or CRM platforms.
• A Bachelor’s degree or combination of education and/or experience.
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Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.