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Content Production Assistant - 5 month contract
Pearson
London, , United Kingdom
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
A Content Production Manager is responsible for the production of assessment related content for Pearson Qualifications.
Purpose:
To be responsible for the management and production of a specified set of secure assessment related content. This content can include: question papers, mark schemes, pre-release materials, onscreen tests, OSCA, sample assessment materials and exemplar materials.
To be responsible for ensuring that error-free assessment content is produced which is delivered to deadline, meets defined quality criteria which is compliant with the OfQual Code of Practice and equivalent standards.
Key Accountabilities:
Content Production: to manage and facilitate the completion of all tasks related to the production of assessment content. This involves the end-to end process responsibilities from commissioning and contracting Assessment Associates through to ensuring the assessment content can be distributed to centres.
Quality Management: to understand, and to operate within the agreed assessment content production Quality Plan, ensuring the procedures are followed by everyone involved in the production process. Facilitate and support successful Question Paper Evaluation Committee (QPEC) or Test Review meetings.
Project Management: to regularly review the status of own content production responsibilities. To implement both necessary and innovative measures to ensure all materials meet the agreed time and quality criteria. To escalate issues and risks to the Operations Manager to ensure solutions are found and the materials are completed to deadline.
Relationship Management: to build and maintain effective relationships with the relevant Assessment Associates and internal stakeholders such as the assessment teams to facilitate a successful production process. Ensure that all relationships are managed with excellent customer service at the forefront of the relationship. To be the Assessment Associates’ primary contact for assessment content production, ensuring they are aware of what is expected of them and that they have the necessary resources and support to ensure agreed outcomes and deadlines are achieved.
Document Management: to manage all the documentation relating to the production process ensuring version control is updated, the total security of all materials is maintained and that the electronic and paper filing systems are in good order and that they follow agreed procedures. Provide accurate management information to the Content Production Services management team.
Production Development: to continuously review and update the methods and processes used to produce the assessment materials. To ensure that they are fit-for–purpose and that technological advances such as computer based testing and item banking can be facilitated and maximised. To proactively manage change within the production process ensuring that the changes are embedded into the process as quickly and as effectively as possible.
Key Challenges
Working to tight, and immoveable, deadlines
Managing secure materials during a period of change eg GCSE re-development programme or specification change.
Influencing and working closely with Assessment Associates and colleagues in Assessment.
Simultaneously managing multiple assessments at different stages of the production process.
Working with multiple stakeholders both across the business and externally.
Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change.
Qualifications
Previous Experience
Essential
• Proven previous experience of project or process management
• Previous experience of using a workflow management package
• Experience of working in the development of assessment content
Desirable
• Understanding of General or Vocational Assessment
• Understanding of high stakes assessment content development
• Understanding of the 10 stage process for assessment content development
Education:
Degree or equivalent qualification
Desirable
Proof reading certificate
IT Literacy
MS Office to at least Intermediate level
Desirable
MS Project and MS Project knowledge
MS Visio
Core Competencies:
Providing a customer focused service
Communication with influence
Working with others to achieve goals
Delivering goals in a changing environment
Taking a creative and innovative approach to work
Maximising potential in self and others
Good organisation and planning skills
Additional Competencies:
Essential
Excellent oral and written communication skills
Proof reading and copy editing skills
Personal Style and Behavior
Highly motivated individual with personal drive and energy
Able to prioritise and manage own workload
Actively seeks information and is able to handle it appropriately
Prepared to be flexible in their approach to problem solving
Additional information
To support the continued development and performance appraisal of Content Production Managers, Pearson provides a structured personal and professional competency framework directly linked to this role.
The Content Production Managers’ Levels of Performance Objectives programme has five levels (1-5). Content Production Managers periodically review their progress with their line manager, and once the required competencies are achieved and agreed, the Content Production Manager has completed a level and is awarded a pay increment in recognition of their successful completion.
As Content Production Managers progress through the five levels, the demands of the competency framework increase to allow them to demonstrate that they are building on their experience and contributing more to the Pearson business.
Once the Content Production Manager has successfully completed Level 5, they are usually promoted to Senior Content Production Manager.
The Content Production Services (CPS) department is part of the Operations Division within Pearson Qualification Services (Edexcel). CPS is responsible for the production of all assessment related content for Pearson Qualifications. The department is responsible for the end-to-end production process from commissioning to advance copy sign-off (excluding print and distribution) and/or release to the live environment for digital assessment content.
Content Production Services has five distinct teams and almost 70 staff members.