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Community Support Rep
Meredith
Seattle, WA, United States
Job Details - this job has expired, please see similar jobs below
Job Title
Community Support Rep
I. Job Summary
| Major goals and objectives.
The Community Support representative is responsible for responding to inbound queries and moderating member message board content. Specific responsibilities for this role are outlined below.
II. Essential Job Functions
Accountabilities, Actions and Expected Measurable Results
• Responds to incoming consumer inquiries primarily via email, and responds in writing within all recipes brand and customer communication standards.
• Consistently monitors incoming emails and reports trends in feedback to appropriate internal teams.
• Uses internal programs and guidelines to answer customer questions and concerns.
• Maintains check list of requests ensuring open items are worked on and closed.
• Aggregates email specifics into formats such as Excel for measurement.
• Works with other departments to troubleshoot technical or cooking related questions or challenges.
III. Minimum Qualifications and Job Requirements| All must be met to be considered.
Education:
• Working toward 4-year degree, preferably liberal arts.
Specific Knowledge, Skills and Abilities:
• High attention to detail; excellent grammar and spelling skills; strong writing skills.
• Proficiency with MS Outlook and MS Office programs: Word, Excel, PowerPoint; SharePoint preferred.
• Working knowledge/basic familiarity with Internet technology.
• Must enjoy working in a fast-paced, dynamic environment.
• Must have a true desire to help people with the goal of retaining them as ongoing customers.
• Be able to think strategically and act tactically. Willing to roll up your sleeves and do what needs to be done.
• Uphold and evangelize Allrecipes core culture values and the Allrecipes brand values in every day responsibilities.
• Be a problem-solver, not just a problem alerter. Problem alerters are a dime a dozen. It is easy to sit around and point out the flaws of any system, product or organization. Allrecipes needs problem solvers. Problem solvers are the real innovators in this world.
• Be humble.