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Director, Recruitment Services
Pearson
Orlando, FL, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Recruitment Services Mission Statement
A highly ethical, motivated, and competent group of student advisors who collaborates with academic partners and peers to interview and advise highly qualified student prospects whom are capable of graduating from their selected program and to fulfill their aspirations. We strive to become a world-class organization full of engaged minds committed to education with a passion for excellence.
Summary
Responsible for meeting or surpassing goals in new student enrollment. Serves as a member of the senior management team; represents the functional best interests of Recruitment Services, AP’s and the company. Interacts with Managing Directors, AP’s and Business Unit staff in the means of recruiting goals.
Responsibilities
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned. (This is included in all job descriptions).
• Provide strategic direction for the Recruitment Services function of our business and for the Company overall as a member of the Senior Management Team.
• Drive performance in the Recruitment Services function of our business to maximize starts and optimize efficiency while operating within our culture and service themes.
• Full departmental operating responsibilities including budget, planning, production, Admissions, hiring, staffing, training, performance management, reward as well as recognition and leadership, while upholding the highest levels of integrity.
• Attend SMT meetings, share performance data and any issues facing the Recruitment Services Team; collaborate with other leaders in resolving cross-functional issues facing the organization.
• Provide strategic direction regarding issues relating to CRM, reporting and the database, including procedures, status definitions, etc. for Recruitment Services in collaboration with other functional leaders.
• Monitor the day-to-day operations and overall productivity of the Recruitment Services Department whilst taking actions necessary to optimize performance.
• Develop, approve and ensure consistent implementation of the local standard operating procedure for Admissions.
• Analyze departmental and program team production processes to find opportunities to enhance performance. Develop new processes and modify existing processes in collaboration with other stakeholders to improve efficiency and overall effectiveness.
• Solicit and develop ideas for sales tools to help increase performance in new student admissions and retention while leading the organization in creating and implementing those initiatives.
• Direct the development and upkeep of training materials to keep up to date with current operating procedures, definitions, etc.
• Develop, coordinate and deliver ongoing EA/EC training based on areas of weakness and opportunity.
• Make and implement decisions on staffing changes to best meet program goals and personnel.
• Requires the ability to work a flexible schedule, including weekends and evenings to accommodate students, departmental and company’s needs. This may include working more than 40 hours a week.
Qualifications
• BA/BS degree from accredited institution required. Masters degree preferred.
• “Inside” sales experience (outbound calling) preferred.
• Previous sales management and leadership experience preferred. Ideal candidate will have 5-10 years experience managing and leading various inside sales teams performing in a high-relationship consultative sales process, with experience as a department head.
• Experience with distance education and college admissions preferred.
• Strong organization, analytical and motivating skills.
• Demonstrated ability to formulate strategy and lead the implementation of operational initiatives to meet goals.
• Proficient in MS Office, MS Word, Excel, and PowerPoint.
• Collaborative and professional communication style, builds relationships with other departments, not barriers.
• Ability to lead growth in the department from 32 employees to over 120.
• Must learn the culture of higher education and represent the Company well in interactions with current and potential Academic Partners.
Supervisory Responsibilities
• Associate Directors of Admissions