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Director, Sales Strategic Accts
Spectrum
New York, NY, United States
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COMPANY:
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
SPECTRUM ENTERPRISE OVERVIEW:
Superior, reliable, consistent services that deliver value – that’s our focus. Over the years, Charter has invested billions of dollars in infrastructure improvements, unleashing the power of an advanced, two-way, fully interactive fiber network. By moving to this all-digital network, today’s Charter customers enjoy the most HD TV channels, more On Demand choices and the fastest internet speeds.
Spectrum Enterprise Solutionsbuilds business-to-business solutions with a people-to-people focus, providing the bandwidth and support customers need to accelerate business. Charter’s largest customers enjoy enterprise-grade voice, video, data, network, cloud and managed services via a flexible and secure fiber-based network.
POSITION OVERVIEW:
The Director of Enterprise Sales - Strategic Accounts will be focused on teams dedicated to the Strategic and MajorAccounts. The role will lead a geographically-dispersed team of sales professionals in the development and implementation of various sales strategies and programs to maximize sales revenue selling voice, video, transport, and data solutions to named or targeted major accounts. This individual will coach, develop and prepare performance reviews and evaluations and will report directly to the Vice President of Sales. This position requires an entrepreneurial professional with the business acumen, experience and leadership skills to effect change and manage growth.
RESPONSIBILITIES:
• Developing and implementing strategies and budget to meet or exceed revenue/sales targets, service level, and quality assurance
• Overseeing the development, implementation and continual improvement of processes and procedures to provide timely, cost- effective and efficient sales and service
• Defining strategic program for Business Customers
• Coaching team members in skills necessary to achieve excellence
• Interfacing with Vice President of Sales, Group Vice President and leadership team members to ensure compliance with company wide goals and objectives
• Providing training support as necessary for internal employees
• Implementing Commercial Services product and procedure updates within region
• Attending conferences and meetings as required
REQUIREMENTS:
• 10+ years general management experience in a competitive sales environment
• At least 4 years as a Sales Manager in a Business to Business Environment emphasizing the Enterprise sector.
• At least 3 years telecommunications, ISP, HSD experience
• Demonstrated history of leadership positions in high-volume, fast-paced environments requiring teamwork, flexibility and change management
• Prior direct experience with Strategic and Major Accounts programs
• Proven abilities in continual process improvement methodologies
• Successful demonstration of strategic, communication and planning skills
• Proven track record in budgeting and resource management
• Strong organizational development and business skills
• Conversant with telecommunications/networking technologies
• Above-average business analysis skills with MS Office tools and Salesforce.com (or similar CRM)
• Working knowledge of PC based software including Windows, MS Excel, MS Word and PowerPoint
EDUCATION:
Bachelor's degree from a four-year College or university; or equivalent training, education and experience