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Student Intern, Specialist, Network Architecture
Bell Media
Toronto, , Canada
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Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
Internship Start date: September 2017
Internship length: 6 month
The position of Network Specialist provides 3rd line technical, engineering and design support for Bell Canada’s Managed Services. The Network Specialist works closely with 1st/2nd Line support teams, IS/IT Project, CDS, CSE and Architecture teams. We are looking for individuals who possess a combination of technical and excellent customer service skills to join our team. The individuals will be supporting customers that have subscribed to the new service launch of IMIS specifically MIS(N) and MIS(W) along with Bell’s IP VPN service.
Job Duties/Accountabilities:
• End to end support to the Test Centers and Help Desks for any of the technologies or services that they are accountable for within the Bell Managed Services porfolio. Some services include: IP/VPN, MIS(N), Wireless, Firewall and other technologies in support of both the Cisco and Juniper platforms
• Assisting technicians with customer trouble resolution and provisioning activity. This may include real time direction ranging from one on one coaching, develop job aids and provide training sessions to actively working on troubles using various test equipment. Lead and manage crisis situation, as assigned, which have been extended or escalated by the customer. (Possibly off-hours)
• Work with other teams within and outside Bell to operationalize new technologies and products. This involves providing direction to project teams as SME responsible for provisioning and maintaining the end solution. Direction will include providing recommendations for efficient processes, testing the solution in a lab environment, documentation, training the technicians and engaging the vendor as required
• Testing new software prior to deployment in the network and participating in the development of MOPs for network activities
• As the SME, you will be called upon by account teams to explain outages, describe services and work on escalated troubles
• Provide technical leadership to clients and internal support teams in assessing all aspects of network solution implementation needs, such as addressing, routing protocols, bandwidth, performance, security, availability, capacity, optimization and operational manageability
Essential Competencies/Skills:
• Able to assist with the design and implementation of network solutions encompassing LAN/WAN services,
• Cisco and Juniper router/switch configuration specifications
• In depth knowledge and hands-on experience in implementing routing and switching technologies and protocols (e.g. EIGRP, OSPF, BGP, Spanning Tree), and networking protocols (particularly IP, as well as Wireless technologies and legacy protocols such as SNA
• Knowledge of SNMP, DNS/DHCP, Firewall(FWSM, ASA, Checkpoint)
• MISN/MISN-W process and technologies
• In depth experience in network planning and management of network infrastructures.
• Strong technical leadership, teamwork, negotiating and technical decision-making skills
• Oral and written communication skills
• Interpersonal, soft skills also required
Desired Qualifications:
• Minimum 5 years experience applying above skills/competencies in a sizeable IT organization
• Cisco Certified Networking Professional (CCNP), Juniper (JNCIA-M) and CWNA Wireless certifications preferable
• Knowledge of NGCE, L2 technologies, Protocol analyzer, F5 and Riverbed are an asset
• Customer Focus (Builds a relationship by having a strong desire to help, serve and satisfy both internal and external customers)
• Resourcefulness: Thrives on challenge and change; reacts with proactive and innovative work solutions
• Flexibility: Works effectively with varying environments, situations, tasks, responsibilities and people. Off hours work required based on project loads
• Ability to take Initiative
• Works well under time constraints/pressure
• A University degree/diploma, preferably, in the area of Engineering or Computer Science
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 04/28/2017
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto